Call Center Agent

Security Clearance Required

Able to obtain Public Trust

Do you want to make a difference?

Cognosante employees are passionate about improving people’s lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. Are you ready to make a difference?

Come Join Our Team

Cognosante is seeking an outgoing, organized, eager, and proactive individual to fill a remote Call Center Agent role to support the Center for Medicare and Medicaid Services (CMS) Benefit Coordination and Recovery Center program. The Coordination of Benefits and Recovery (COB&R) program is a critical component of defending the Medicare Trust Fund by collecting billions of dollars annually in mistaken payments from debtors. The Benefits Coordination and Recovery Center (BCRC) is the center point of that process – combining both Coordination of Benefits case work and Data Collection from Beneficiaries, Group Health Plans (GHP) and Non-Group Health Plans (NGHP) to ensure accurate payment of Medicare claims.

What is the position?

The Call Center Agents will handle inbound and outbound customer calls, provide exceptional service, and resolve inquiries or issues professionally and efficiently. A successful agent will be required to achieve timeliness and accuracy regulations established by Cognosante.

What will I get to do?

Key Responsibilities Include

Handle inquiries through telephone, fax, and e-mail in a timely, efficient, and professional manner.Research and resolve inquiries in a professional, timely, and accurate manner.Document all inquiry activities in the appropriate reporting system.Follow established call center procedures and guidelines to ensure consistent service delivery.Identify processing deficiencies and initiate corrective actions.Suggest ways to improve work processes.Continuous learning.

What qualifications do I need?

High School DiplomaMust be a US Citizen or Authorized to work in the US (if not a citizen) and a resident of the US for at least 3 years within the last 5 years.

What additional characteristics will help me thrive?

6 months of call center experience, preferred.Previous experience in customer service.Experience handling all types of inquiries including, but not limited to, written correspondence.Excellent analytical and problem-solving skills.Exceptional listening, questioning, and call control techniques, the ability to process information and tasks, the ability to handle challenging telephone call situations and computer and telephone system application skills which may include computer proficiency, communication skills (proper grammar, tone, volume, rate, sentence structure, use of positive language and transitions), and cultural and age sensitivity to effectively handle the needs of customers accurately and efficiently.Ability to work in a fast-paced program environment.Excellent attention to detail and strong multi-tasking abilities.Ability to learn quickly.Strong ability to work as a team and individually.Experience working on CMS programs.

What We Offer 

Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that: 

Ensure optimal health and productivity of our employees   Support employee retention and attraction  Provide work/life balance to ensure our employees succeed inside and outside of the office 

Compensation

$16.39 - $21.85

The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data. When determining a salary for this role, the following factors may be taken into consideration - contract-specific affordability, education, knowledge, skills, competencies and experience. The estimate displayed represents the salary range for this position and is just one component of Cognosante’s total compensation package for employees. It is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee.

Cognosante will not provide sponsorship for employment-based immigration benefits for this position.

What We Promise 

Cognosante employees are inspired by our bold mission to improve lives. To achieve this mission, we put our people first. No matter where they're located around the nation, our innovative workplaces enable individuals to apply their skills and experience to work toward a greater good.

We foster a winning culture of solution creators built on innovation, collaboration, flexibility, and work-life balance. And we invest in the next generation of diverse talent to foster an inclusive, progressive, adaptable workplace that prioritizes advancement for all. As an affirmative action employer, we are committed to equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.  

Your safety during your job search is important. Recruiting communications will always be sent through one of the following corporate domain emails (@cognosante.com or @accurate.com).

We will never send communications through any other domain, including @cognosantecareers.com, @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at jobs@cognosante.com