Business Support Assistant

Job Summary: The Business Support Specialist, reporting to the Business Support Supervisor of the North America Purchase to Pay (PTP) team, plays a pivotal role in executing, enhancing, and supporting the customer service framework within the North America PTP department. The primary focus of this role is to proactively ensure timely and accurate resolution of customer and supplier inquiries, while also identifying opportunities for process improvement and providing actionable insights.

Key Responsibilities:Collaborate with the global Business Support team to analyze trends, conduct root cause analysis, and identify improvement and training opportunities to enhance customer experience.Partner with other global PTP team members to standardize processes globally, ensuring scalability to support company growth.Manage internal stakeholder perceptions and expectations effectively.Maintain process integrity, internal and SOX controls, and ensure compliance with applicable laws and regulations.Drive service delivery against agreed KPIs and service partnership agreements.Provide insightful analysis and recommendations to facilitate informed decision-making by business leaders.Stay informed about business direction, key changes, and needs, actively participating in discussions on molding Business Support to stay proactive.Execute daily customer support activities using the ticketing system, daily reporting, and workflow management.Provide training and guidance to offshore teams as well as internal and external customers.Interact successfully with global PTP team members.Ensure adherence to company policies, procedures, and regulatory requirements.Support strategic and cross-functional projects.

Knowledge and Skills:Commitment to delivering exceptional customer experiences and process excellence.Strong focus on innovation and continuous improvement.Ability to build relationships, foster trust, and collaborate effectively.Proficiency in multitasking and thriving in a fast-paced environment.Excellent written, verbal, and listening communication skills.Outstanding interpersonal skills, with an inquisitive mind and the ability to work with cross-functional stakeholders.Strong analytical skills and critical thinking ability.Capacity for independent judgment and effective decision-making.Comprehensive knowledge of operational business processes.Ability to influence others, build credibility, and establish trust.Results-oriented mindset, thriving in dynamic environments.Capability to operate successfully across diverse geographical locations and cultures.High level of self-motivation, leadership, positive attitude, and work ethic.Basic Requirements:Bachelor's Degree and 4 years of experience, or Associate Degree and 5 years of experience, or High School Diploma and 6 years of relevant operational business support and customer service experience.Knowledge of best practice ERP systems.Experience in Accounts Payable organizations.Familiarity with US GAAP and SOX Controls.Proficiency in Excel, Word, Outlook, and PowerPoint.

Preferred:Knowledge of SAP S/4 HANA and SAP Ariba systems.Experience in a Helpdesk ticketing environment within a Financial Shared Services organization.Previous work experience in a multinational or global Finance organization.Experience in the biotech or pharmaceutical industry is a plus.