Field Service Engineer - Boeing Customer Support (Hybrid)

Date Posted

2024-04-12

Country

United States of America

Location

HWA31: Bothell, WA 3350 Monte Villa Pkwy Ste #200, Bothell, WA, 98021-8963 USA

Position Role Type

Hybrid

Principal Specialist, Field Service, Boeing Customer Support Engineer is a hybrid role located in Everett, WA at Boeing's Everett Twin Isle Production Site. This role will support Collins Aerospace Avionics, Sensors and Fire Protection products for Boeing's airline customers. Employee will represent Collins Aerospace and support our customers by providing solutions to technical and operational questions. This position will work closely with Boeing's Factory and Flightline Production Engineering Teams to foster positive customer relations assist with aircraft production/flight test/delivery and provide world class customer support.

Primary Responsibilities

Responsible for performing assignment required service and support of our Collins Aerospace avionics, avionics systems, telecommunications and aircraft sensor systems products for Boeing's production of new aircraft for airline customers. Assist with Production/Flightline/Flight Test installation issues, operation, troubleshooting, repair and system test and training on site as required in accordance with Collins Aerospace and customer requirements. May be required to act as on-site lead for major field installation or modification programs. Services are performed using Collins Aerospace approved methods and workmanship standards to ensure optimum equipment operation and customer satisfaction. Supports equipment and systems of high complexity and advanced technology. Utilize developmental techniques for experimental or prototype equipment and during new product development. Act as the face of Collins Aerospace and build and maintain relationships with customers. Develop close working relationships with Collins Aerospace Boeing Program Managers, Product Support Managers (PSM), Customer Support Managers (CSM) and Collins Engineering. Interface with Boeing's Production Leaders, Engineering, Supplier Management and Quality Assurance teams. Must be able to Obtain a Boeing Supplier Grey Badge and and have a Valid Drivers License. May require atypical hours at times to support customer needs. Occasional travel may be required.

Qualifications/Experience Needed

Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience. U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract. Previous customer support experience in an aviation environment is required. Must have avionics repair and/or avionics installation experience.

Preferred Requirements

Aerospace and/or airline experience. FAA Airframe and Powerplant License (A&P). FAA FCC License. Software loading experience. Experience with Excel, PowerPoint, and SharePoint drives. Experience conducting presentations.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we’re helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

#reempowerprogram

This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

Minimum Program Qualifications

Be on a career break of one or more year at time of applicationHave prior experience in functional area of interestHave interest in returning in either a full-time or part-time position

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes

Medical, dental, and vision insuranceThree weeks of vacation for newly hired employeesGenerous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy optionTuition reimbursement programStudent Loan Repayment ProgramLife insurance and disability coverageOptional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protectionBirth, adoption, parental leave benefitsOvia Health, fertility, and family planningAdoption Assistance Autism BenefitEmployee Assistance Plan, including up to 10 free counseling sessionsHealthy You Incentives, wellness rewards programDoctor on Demand, virtual doctor visitsBright Horizons, child and elder care servicesTeladoc Medical Experts, second opinion program And more! 

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

The salary range for this role is 77,000 USD - 163,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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