Sr Tech, Customer Service - Shipping Admin (Onsite)

Date Posted

2024-04-17

Country

United States of America

Location

HKS31: US041-Lenexa, KS 15701 W 95th Street , Lenexa, KS, 66219 USA

Position Role Type

Onsite

The Customer Service Shipping Admin will report to the Customer Service Manager and serve as the focal point between Operations, Customer Service and the Shipping Department to ensure timely administrative shipping of orders as they are completed in the system. Serves as internal customer interface on the creation of shipping documents, both domestic and international. Maintains knowledge of Collins Aerospace organization and products to provide the appropriate information and support to customers. Consistently documents Shipping Clerk Team needs to identify patterns and maintain quality.

This is an onsite role in Lenexa, KS. Not eligible for relocation.

Primary Responsibilities

Performs duties related to the administrative shipping of units. Creates pack slips and invoices for orders. Validate that estimates are approved by the customer. Scans documentation for electronic retention. Maintains knowledge of RTX organization and products to provide the appropriate information and support to customers. Consistently documents customer service needs to identify patterns and maintain quality. Works in a team environment, but also has the capacity to tackle tasks under minimal supervision after training is completed. Process daily incoming goods and returns into Repair Center database and ERP systemsAccurately input received parts documentation into computer system and forward notification to Operations and CSR teamCommunicate and coordinate with the customer service team for product returns/repair and receiving issuesCreate Repair Orders for returned parts as directed by Repairs Department processes and or supervisorsRecords and processes customer orders and/or inquiries demonstrating analysis, sound judgment, and sensitivity to customer needsUtilize computer system to maintain and update status in a timely manner. Maintains delivery records for received productsAdditional tasks/ duties as assigned by Customer Service ManagerDaily cleaning organizing and general housekeeping of your own work areaFile or scan file all related paperwork in order to process or close out repairs. Maintain/process paperwork and files per established company proceduresEstablish and maintain effective working relationships and communications with customers, other employees, supervisors and managersMaintains safe work environment according to all department procedures, federal and state regulations

Qualifications/ Experience Needed

Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experienceMust be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position

Preferred Qualifications

Superior organizational and time management skillsStrong computer skillsStrong Attention to detail, accuracy with data entry, and an aptitude for organizationStrong communication skillsPrior experience working in materials or customer service roleSome Knowledge of ITAR shipping compliance. Some Knowledge of FAA/EASA requirements. Some knowledge of HazMat and Dangerous Goods shipping requirements. Strong sense of urgency and ability to prioritize completion of tasksExceptional written and oral communication skillsShows initiative and is driven to succeed. Highly proficient in MS Office 365 products (Word, OneNote, Teams, Access, Excel, PowerPoint, Project, etc.)

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don’t just get people from point A to point B. We’re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we’re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we’re changing the game of aircraft interiors. Are you ready to join our team?

#reempowerprogram

This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

Minimum Program Qualifications

Be on a career break of one or more year at time of application

Have prior experience in functional area of interest

Have interest in returning in either a full-time or part-time position

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes

Medical, dental, and vision insurance

Three weeks of vacation for newly hired employees

Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

Tuition reimbursement program

Student Loan Repayment Program

Life insurance and disability coverage

Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

Birth, adoption, parental leave benefits

Ovia Health, fertility, and family planning

Adoption Assistance

Autism Benefit

Employee Assistance Plan, including up to 10 free counseling sessions

Healthy You Incentives, wellness rewards program

Doctor on Demand, virtual doctor visits

Bright Horizons, child and elder care services

Teladoc Medical Experts, second opinion program

And more!

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

The salary range for this role is 37,000 USD - 83,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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