Loan Servicing Customer Service/Cashier

position Loan Servicing Customer Service/Cashier

division/department Home Finance/Servicing and Post Closing

classification Non-Exempt

position close date May 6, 2024

nature of position The Cashier/Customer Service Analyst is responsible for processing all payments received for Single-Family loans daily. Performs assignments out of Mortgage Electronic Registration System (MERS) on all loans in a delinquency and bankruptcy status and provides backup to MERS system. Monitor the advance and repayment of funds advanced to the sub-servicer for loans in loss mitigation, which includes partial claims and foreclosure claims. Monitor receipt of all loan modification documents to ensure correctness so the loans can be securitized into a new pool. Monitor the Sub-Servicing oversight and Housing Counselor email folders, and response of emails. Monitor and reply to Loan Service Tickets opened with the sub-servicer. Monthly review of the Tax/Insurance/Escrow payment increase report to identify if there are any issues. This individual reports to the Manager of Servicing and Post Closing.

essential functions • Monitor the processing of funds, such as claim money, sales proceeds processed by our sub-servicer. • Daily monitoring of the Sub-Servicing Oversight email folder• Daily monitoring of the Housing Counselor email folder• Respond to internal and external customer service calls and requests in a timely and efficient manner. • Identifies, researches, and resolves residential loan-level issues (exceptions) in securities backed by first mortgages. • Analyzing data to prioritize risk associated with a pool of mortgages within a security. • Monitor the repayment of funds advanced to sub-servicer as it relates to partial claims and loan modifications. • Monitors the portfolio of the section 8 loans, including funds received from individual Public Housing Authority (PHA’s) • Monitor the sub-servicer for the receipt of loan modification documents so the loan can be securitized into a new pool • Complete and record Assignments of Deeds of Trusts on loan repurchased from GNMA Pools • Back up to MERS system• Generate, monitor, and send the suspense report to our sub-servicer for processing• Generate and send the matured loan report to sub-servicer to complete any actions required• Research any payoff issues received and complete the release of lien if applicable• Handle and monitor all rental requests received• Upload appropriate documents received from sub-servicer, such as Payment Deferral Agreements and Interim Loan Releases in imaging system • Monitor and set up meeting to review the Issuances received by Compliance• Assume other duties/projects as they arise and be responsive to the department

knowledge, skills and ability • Great organizational and analytical skills • Ability to work quickly, accurately and with attention to detail in a fast-paced environment • Ability to research and understand complex directives • Strong verbal, negotiation and written communication skills • Must have professional telephone etiquette • Personal Computer Knowledge (MS Office based applications) • Knowledge of Fidelity/Alltel Mortgage system is preferred • Ability to establish rapport with persons of diverse ethnic, racial and cultural backgrounds essential • Bilingual (English-Spanish) is a plus

Abilities that reflect our values: • Ability to continuously improve and develop knowledge and skills, while adapting quickly to changing circumstances and processes • Ability to work towards inclusion in all activities and decisions through the solicitation and appreciation of diverse perspectives • Ability to exercise personal accountability in all activities and decisions• Ability to embrace a culture of operational excellence to ensure processes are continually evaluated and improved as necessary• Ability to operate with a sense of integrity and code of ethics• Ability to have fun with a demonstrated sense of humor• Ability to establish rapport with persons of diverse ethnic, racial, and cultural backgrounds

experience/education High school diploma required. Knowledge of collection, foreclosure, and bankruptcy experience. Minimum 2 years experience in:• Loan Servicing• Cashiering experience, preferably in a loan servicing environment equipment used Telephone, personal computer, calculator, photocopier, fax machine, and Smartphone

physical environment The incumbent in this position will perform the essential functions of the position primarily in a hybrid office environment, which requires sitting at a desk for most of the day with or without accommodations. The first 3- 6 months will primarily be in the office for on-the-job training.

validation statement This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform.

hiring range$50,000 - $60,000

benefit information • Comprehensive medical, dental, and vision insurance plans, with competitive rates • Generous Paid Time Off, including paid volunteer time, and leave programs • Please visit our benefits page for additional information

how to apply External candidates: Please submit your resume online at www.chfainfo.com/careers - Job Opportunities Tab

With respect to its programs, services, activities, and employment practices, Colorado Housing and Finance Authority assesses qualified individuals without regard to their race, color, religion, sex, (including pregnancy, sexual orientation, or gender identity), age, national origin, disability, veteran status, genetic information, or other protected status. Requests for reasonable accommodation or any complaints alleging violation of this nondiscrimination policy should be directed to the nondiscrimination coordinator, 1.800.877.2432, CHFA 1981 Blake street, Denver co 80202, available weekdays 8:00 a.m. to 5:00 p.m.