Manager, Employee Engagement

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

As the Engagement Manager you are responsible for implementation, execution and ongoing management of employee engagement initiatives, programs and projects across the organization that drive Organizational Health Excellence, including but not limited to talent planning, performance management, leadership development tools and resources, employee onboarding experience, and recognition programs. The Engagement Manager is a trusted advisor who will provide consultation and coaching to HR and business leaders and partners at all levels within the organization to ensure Engagement strategies and initiatives are met. In a very human way, you balance the responsibility of the employee experience with critical business needs. Role expectations: An engaged leader who is focused on organizational health excellence, talent planning, leader development and business support. A leader who can build trust easily within all levels of the organization, who leads with balanced empathy and can have tough conversations that others might shy away from. A data-driven storyteller who understands the connection between an exceptional employee experience, exceptional customer experience and achieving greater business results.

Job Description

Core Responsibilities

Support development of and manage engagement strategies and approaches based off employee data analyticsData analysis to identify and analyze operational challenges related to the workforce; and develop engagement solutions consistent with business realities.Partner with HR and business leadership to develop and implement Organizational Health Action Plans using data as a guideManage and support talent planning at the director and below levelManage key employee engagement programs, including performance management and employee recognition programsConducts proactive employee engagement training and exercises and coordinates escalation follow up in support of our organizational health strategyOversight of onboarding programs and new leader assimilation exercisesCreate and deploy audience specific communication and education on engagement programs to promote positive outcomesCollaborate with diverse cross-functional teams to identify and implement regular enhancements to engagement programs as part of continuous improvement efforts to drive Organizational Health ExcellenceCreate analytical framework to measure success of employee engagement projects and initiativesConsults with HQ, Division, Region, and business unit leaders and develops and implements new initiatives and programs aimed at ensuring a positive employee experience in support of Comcast’s talent strategy

Additional Responsibilities And Skills

Strong organizational skills, follow through and demonstrated leadership Exceptional verbal and written communication skills.Ability to identify and recommend new approaches to maintain efficient and effective programs and services Conduct employee listening sessions and tracks and analyzes employee listening session feedback Experience leading diverse project teams to successful outcomesA change ambassador who can work effectively in a matrixed and dynamic environmentTeam-oriented and works well in a collaborative environmentExpert with Excel, AccessWorkday or similar HRIS systems experience preferredHR Manager and Labor Relations experience strongly preferred Consistent exercise of independent judgment and discretion in matters of significanceSelf-motivated and able to work independently with minimal supervision Other duties and responsibilities as assigned

Employees At All Levels Are Expected To

Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.Win as a team - make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, sending customer experience emails and employee recognition and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors, and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years