Bank Manager Multi-Site
📋 Role Overview & Responsibilities
Multi-Site Bank Manager
What We Can Offer You
Career Growth -- promotional opportunitiesIncentive program based on performancePaid Time Off (PTO), Paid Holidays for Full Time/Part Time EmployeesHealth, Dental, Vision, 401k match and Life InsuranceEmployee Assistance ProgramTuition Assistance Program (Full Time)Financial Coaching and Benefit GuidanceFloating Cultural HolidayFamily Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)Retirement PlanEmployee Stock Purchase Plan
The Multi-Site Bank Manager is responsible for the overall leadership, management, and success of two Retail Banking Centers. This is accomplished by coaching and developing banking center teams, ensuring bankers readiness, conducting and leading growth, contributing to a successful customer centric experience, and proactively managing operational risk activities while striving for excellence in execution in each of the mentioned areas. The Multi-Site Bank Manager will also provide transformational leadership in all areas.
This position's work schedule involves occasional evenings/Saturdays and dividing time between two banking center locations based on staffing or coaching needs.
Position Responsibilities
Leadership Activities
Lead, coach, evaluate, execute, and impact the proactive leadership activities for the attraction, expansion, and retention of customers.Develop banking center plans to determine, coordinate and execute growth activities by aligning weekly goals with sales and operations activities.Deliver daily coaching and evaluations for effective execution.Provide effective new consumer onboarding and engagement by routinely strengthening new and current customer relationships, introducing new and existing customers to Comerica's products and services, and addressing customer questions.Responsible for the acquisition of consumer business through the effective use of leadership activities.Participate in community involvement activities to increase bank outreach and foster new business client relationships at the banking center.Identify opportunities to introduce customers to partners at appropriate moments.Encourage referrals from client relationships and COI's
Talent Leadership
Develop and manage a high-performing team. Directly manage the day-to-day Human Resources processes for employees, including selection, training, performance management, disciplinary actions, individual career development, recognition, and retention.
Operational Risk
Accountable for the compliance with applicable federal, state, and local laws and regulations; and Comerica policies and procedures. Recommend corrections when necessary.Ensure completion of necessary compliance related training for the colleagues at their banking center(s).Lead, coach, evaluate, and impact the overall management evaluation of operational and risk activities, and results within the Banking Center.Approve transactions within authorities.Manage the execution of opening/closing procedures.
Customer Experience
Lead, manage and coach team to be able to assess customer and prospect needs and offer appropriate solutions.Ensure all colleagues, demonstrate the knowledge and skills to execute on customer needs.Proactively seeks to learn about new products, services, technologies, and customer service tactics; teaches others.Educate and fulfill customer requests, routine and complex.Resolve complex customer complaints.Impact the customer experience by leading, managing, and coaching colleagues using the defined customer experience guidelines.
Partnership Activities
Lead, coach, evaluate, and impact the overall management of colleague efforts involving Banking Center Collaboration, i.e., referrals and closed business and the activities that support partnerships.Partner with defined Small Business Banker to grow business revenue and business customer experience.Proactively identify opportunities to introduce customers to partners.
Position Qualifications
Bachelor's Degree OR 4 years of relevant experience3 years of experience in management with staff development3 years of experience in Consumer/Business sales development1 year of experience utilizing Microsoft Office Products, including Word, Excel, and PowerPoint
Parmer & I-35
7:45 am - 5:15 pm Monday - Thursday; 7:45 a.m. - 6:15 Friday, 8:45 am - 12:30 pm every other Saturday
Frequently Asked Questions
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This position is located in Austin, TX with potential relocation and sponsorship assistance depending on candidate qualifications.
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