Contact Center Agent Tier 2
📋 Role Overview & Responsibilities
The office is currently located in Auburn Hills and relocating to Farmington Hills in Q1 of 2024
Location: Oaktec Building
Shift: 12:00pm -- 9:00pm Monday -- Friday
Our customer contact center is open Monday through Friday, 8am-9pm and Saturday, 8am-5pm.
What We Can Offer You
Competitive compensation starting at $20.70Hybrid work schedule upon successful completion of introductory periodCareer Growth - promotional opportunitiesAfternoon shift hourly premium. Language (Spanish) hourly premium Incentive program based on performanceOffers wide range of shifts Monday-SaturdayPaid Time Off (PTO), Paid Holidays for Full Time/Part Time EmployeesHealth, Dental, Vision, 401k match, Pension, and Life InsuranceEarn $1,000 for every qualified new hire referralComerica Call Center earned the Gold Award for Training Excellence!Looking to work with a diverse team? Join our Team!
A Contact Center Agent Tier 2 will have a passion for providing exceptional customer service whose main objective will be to assist customers with moderately complex requests, with a primary focus on Mastercard Debit Cards. Meet or exceed key performance metrics while handling a high call volume of in-bound calls in a fast-paced environment. Successful candidates possess strong communication skills, time management, problem solving, troubleshooting and organizational skills. The Customer Contact Center offers growth opportunities for those who seek advancement.
Position Responsibilities
Provide remarkable customer service by handling inbound and limited outbound calls, providing problem resolution.Support moderately complex customer interactions, such as identifying fraudulent transactions, filing disputes and investigations, closing, or ordering debit cards, etc.Complete less complex account requests such as balance inquiries, reviewing transaction history, check orders, disputing electronic payments, etc.Assist customers with basic web banking functions, such as unlocking and resetting passwords.Understand Comerica's core products and services with the ability to recognize an opportunity to deepen the relationship.Meet or exceed individual productivity and quality assurance objectives.Able to effectively collaborate within and across teams and departments.Use problem solving tactics to analyze and troubleshoot customer challenges.
Position Qualifications
High school diploma or general education diploma (GED)3 years of customer service experienceAbility to multi-task, set priorities and manage time effectivelyExperience navigating Microsoft Office Products including Word, Excel and PowerPoint including system data entry, and Internet search
Preferred Qualifications
6 months experience in a financial services or equivalent environmentExperience with Debit/ATM Card maintenance, disputes, and investigations
Oaktec Building
9:15a-5:45p M-Th Sat 8:30a-5p off Friday
Frequently Asked Questions
How do I apply for the Contact Center Agent Tier 2 position at Comerica Bank? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Comerica Bank without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Auburn Hills, MI with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
No. Hirely is completely free for candidates. We never charge registration fees or placement fees.
Legitimate employers will never ask you to transfer funds, purchase equipment from unauthorized vendors, or pay application/visa fees. Hirely rigorously monitors listings, but always verify communication is from official corporate email domains.
Learn how to protect yourself against employment fraud →