Account Support Representative

About Working At Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Compensation Range

Hourly: $18.00 - $21.15 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to support Commercial Contract & Business Card clients in a variety of ways in including assisting with the underwriting of new applications and contracts, account setup, maintenance, product changes, contract modifications, pricing changes, validations and other account changes.

Essential Functions

Board and verify all new and existing accounts via manual entry or excel macros with high degree of accuracy to mitigate risk of financial liabilityValidate the accuracy of data for contract clients to the system of record to ensure proper setup and accurate revenue share payments Research, build and verify additional card requests to client specificationsRespond accurately to external, and internal customers questions/requests via phone/email while maintaining Service Level Agreements (SLAs)Provide high touch customer service that reflects empathy and a positive attitude when responding to questions and requests via phone/emailPerform other duties as assigned

Knowledge Skills & Abilities Required

Exercise sound judgement when making decisionsInquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skillsMotivated and organized self- starter with strong attention to detail and ability to manage multiple prioritiesAbility to remain adaptable and resilient to situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core ValuesAdvanced ability to navigate computer systems effectivelyIntermediate level proficiency with Microsoft Word, Excel, PowerPoint and Outlook. General understanding of computer systems and applications.

Education & Experience

Associate’s degree or equivalent combination of education and experience preferred1+ years customer service experience preferred1+ years banking and card industry experience preferred For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Account Support Representative job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $18.00 to $21.15 per hour. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location: 811 Main St, Kansas City, Missouri 64105

Time Type

Full time