Fraud Specialist - Deposit Services

About Working At Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Compensation Range

Hourly: $18.00 - $23.80 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to perform tasks designed to prevent, detect, analyze, investigate, and recover efforts to protect Retail/Commercial customers, and Commerce Bank as it relates to the overall effort to control Bank and/or Customer losses involving Check, ACH, Wire, and Online Banking Bill Payment fraud.

Essential Functions

Prevent, investigate, recover potential fraud losses against Commerce Bank on checks, wires, ACH, and online bill paymentsPrevent losses by identifying and contacting Bank officers or customers’ whose account activity indicates potential fraudulent use and determine what action to take on the accountCombine input from multiple sources including system analysis and inspection of check images and render judgment whether to pay or forward for further review / returnArticulate to branch personnel or customer the reason why an item is being flagged for further review and upon confirmation of fraud, next steps in an attempt to recover the fundsPerform other duties as assigned

Knowledge, Skills & Abilities Required

Moderate knowledge of the banking industry and bank operations, including best practicesKnowledge, or ability to learn the check processing operations, including the flow of a check through the check clearing process and the return item processing deadlinesKnowledge, or ability to learn relevant operating systems (Branch Connections, DSS, RCIF, On-Demand, the Signature Verification System, The Online Customer Verification System, Highbond, Fiserv Fraud, and IAS)Ability to learn how to read the legal amount on handwritten checksMotivated and organized self-starter with attention to detail and the ability to manage multiple priorities while working independentlyInquisitive, agile, and team player with excellent written, verbal and interpersonal communication skillsAbility to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core ValuesBasic level proficiency with Microsoft Word, Excel, Outlook, and SharePoint

Education & Experience

Associate’s degree or equivalent combination of education and experience preferred1+ years bank experience required

Level of role is determined by knowledge, experience, skills, abilities, and education.

For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Fraud Specialist - Deposit Services or Senior level job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $18.00 to $23.80 per hour. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location: 811 Main St, Kansas City, Missouri 64105

Time Type

Full time