Clerical Assistant 3

THE POSITION

NOTE: THIS IS A REPOSTING OF N-2024-78446 WHICH WAS PREVIOUSLY OPEN FROM MARCH 8, 2024 TO MARCH 12, 2024. PREVIOUS APPLICANTS DO NOT NEED TO REAPPLY.

As a Clerical Assistant 3 at the Bureau of Driver Licensing, you will have the opportunity to provide customer service to the general public, driver license centers, and other units within the department. If you are a highly productive individual who thrives in a structured environment, this position is perfect for you. Join us and be part of our team!

DESCRIPTION OF WORK

In this role, you will handle inquiries from different sources like the general public, internal customers, state agencies, and federal agencies. When responding to inquiries you will utilize the Problem Driver Pointer System (PDPS), Commercial Driver License Information System (CDLIS). Your main duty is to provide accurate information by interpreting and explaining sanctioned drivers' records to customers. You will also need to inform customers about Pennsylvania Department of Transportation requirements for restoring their driving privileges and guide them on submitting necessary requirements to prove they are not identified on PDPS. Additionally, you will advise customers on obtaining and maintaining a Commercial Driver License (CDL), as well as provide information on CDL disqualification or cancellation. To effectively carry out your responsibilities, you will need to analyze documentation, conduct follow-up research, make phone calls to verify documentation authenticity, and perform data entry tasks using Department of Transportation's mainframe systems to update Pennsylvania driver records.

Interested in learning more? Additional details regarding this position can be found in the position description .

Work Schedule and Additional Information

Full-time employment Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Required Experience, Training & Eligibility

QUALIFICATIONS

Minimum Experience and Training Requirements

One year as a Clerical Assistant 2 (commonwealth title); or One year of moderately complex clerical experience; or An equivalent combination of experience and training.

Additional Requirements

You must be able to perform essential job functions.

Legal Requirements

The selected candidate for this position must undergo a fingerprint-based records check to be in compliance with the Federal Bureau of Investigation (FBI), Criminal Justice Information Services Division (CJIS).

How to Apply

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans

Pennsylvania law (51 Pa. C.S.7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.