Information Technology Generalist 1

THE POSITION

Are you looking for an opportunity to utilize your experience and knowledge in the Information Technology (IT) field? If so, look no further! The Health and Human Services (HHS) IT Delivery Center provides end-to-end IT services to all staff in the Department of Human Services (DHS), the Department of Health (DOH), the Department of Drug and Alcohol Programs (DDAP), and the Pennsylvania Department of Aging (PDA). If you are an enthusiastic and hard-working individual ready for a new challenge, we want to hear from you!

DESCRIPTION OF WORK

In this position you will deliver, assemble, install, configure and troubleshoot computers, equipment, and peripherals throughout the Commonwealth.

This service covers a wide range of devices such as desktop clients, mobile devices, and tablets. It also includes various operating systems, office productivity applications, enterprise applications, third-party software, email access, internet and intranet connectivity, network connections, remote VPN connections, smartphones, mobile apps, printing devices, network cabling, and peripheral devices. Additionally, installation, setup, configuration, support, and documentation for each component category are necessary for this service.

In addition to receiving calls, emails, and tickets for assistance, you will also be responsible for accessing users' computers to collect diagnostics and resolving hardware and software issues. Furthermore, you will act as a bridge between the IT department and end users during the problem-solving process.

Interested in learning more? Additional details regarding this position can be found in the position description .

Work Schedule and Additional Information

Full-time employment. Work hours are 8:00 am to 4:30 pm, Monday - Friday, with 60-minute lunch. Telework: You may be expected to work from home (telework) full-time. You will be required to report to the headquarters office once a month. You must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. Parking is located at the building and is free. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Required Experience, Training & Eligibility

QUALIFICATIONS

Minimum Experience and Training Requirements

One year as an Information Technology Trainee or Information Technology Technician; or Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or An equivalent combination of experience and training.

Other Requirements

You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions.

How to Apply

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans

Pennsylvania law (51 Pa. C.S.7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only.You must provide complete and accurate information or:your score may be lower than deserved.you may be disqualified.You may only apply/test once for this posting.Your results will be provided via email.