Program Manager
📋 Role Overview & Responsibilities
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.
We are actively seeking an experienced Residential Program Manager in Greater Baltimore, MD who will be responsible for the supervision and oversight of our Direct Support Professionals and our Regional Programs. The Program Manager leads a team to provide person-centered care tailored to meet the needs of individuals with intellectual and developmental disabilities. You will support your team with day-to-day operations and challenges to achieve our programmatic goals.
Responsibilities
Lead and train your team to support programmatic initiatives, goals, daily routines, and the unique needs of individuals with intellectual and developmental disabilitiesManage staff schedules and ensure shifts are adequately staffedProvide training on daily routines including cleaning, cooking established meal plans, feeding, medication administration, and maintaining personal hygieneManage team performance through effective communication, training, performance management, staff meetings, and employee recognitionDevelop and implement activity programs including the Meaningful Day curriculumCommunicate with the families and guardians of individuals we support as neededDevelop and update Individual Support Plans (ISP)/Person-Centered Plans (PCP) with an interdisciplinary team to include any concerns, observations, and behavioral developmentsEnsure individuals are supported per their ISP/PCP including medication management, meal planning, and behavior managementEnsure program documentation and billable records are completed accurately and timelyAssist with monitoring the finances of individuals ensuring purchases are approved and accounted for with documentationMonitor the health and medical needs of individuals and immediately report any concernsManage relationships with the families and guardians of the individuals in our careEnsure work locations and vehicles are clean, well maintained, and stocked with necessary supplies including groceries, medications, and cleaning suppliesMay be required to fill shifts when staffing issues ariseEmployees must cooperate with the licensee and department staff in any inspection, inquiry or investigationAdditional tasks and responsibilities may be assigned
Minimum Requirements
High School Diploma or GED; Bachelor’s Degree PreferredComplete all state and agency required training per state guidelinesValid driver’s license with a satisfactory driving recordExperience supporting individuals with intellectual or developmental disabilitiesKnowledge of state regulatory agency operations and standards relevant to supporting individuals with intellectual or developmental disabilitiesTeam oriented with demonstrated leadership experienceExperience with problem solving against multiple prioritiesAbility to establish a comfortable and supportive relationship with individuals receiving supportsAbility to exercise good judgment and remain calm in crisis situationsExcellent verbal and written communication skillsExcellent time management skills
Working Conditions
Work in residential programs, day programs, and in the communitySchedule may change due to business needs and may include evening and weekend hoursRequired to be on-call in cooperation with other management staffFrequent lifting, stretching, and other physical exertion may be requiredMay be required to transport individuals utilizing your own vehicle or company provided vehiclesMay be required to lift or move 25+ poundsMay assist with wheelchair transfer of non-ambulatory individualsMay be exposed to various medical conditions and communicable diseases
Why Community Options, Inc?
Insurance Options (Medical, Dental, Vision)Paid Holidays—Including a Birthday HolidayGenerous Paid Time Off (PTO)Employee Incentive & Discount Programs403b Retirement PlanExceptional Career Growth Opportunities
If interested, apply online with the link below or send resume to: Resumes-HW@comop.org
Community Options is an Equal Opportunity Employer M/F/D/V
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This position is located in Columbia, MD with potential relocation and sponsorship assistance depending on candidate qualifications.
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