Business Analyst
📋 Role Overview & Responsibilities
Role: Senior Business AnalystClient Business Domain: Airline -Aviation -TravelDuration: 12-month contractLocation: Houston, TX or Chicago, IL (Hybrid, 1-2 Days per week onsite)Note Must have Airline domain experience. Consultant must be local to Chicago, IL or Houston, TX
Job ProfileOur client is looking for a Senior Business Analyst with airline experience. The program this person will be supporting is focused on the airline reservation system, which is key knowledge that will be necessary for success in this role. Additionally, knowledge about HOT files and ECR files would be a very big nice to have for this candidate.
Overview and SummerySupports development and implementation of solutions to improve processes for below-the-wing activities and airport tools. Successful candidates will work collaboratively across the organization, including the operational teams in the field, to ensure project and initiatives are executable for frontline teams. This role includes experiences across the ramp airport journey, including planeside, transfer and sortation of bags, and during IRROPs scenarios.
Essential duties and responsibilities • Collaboratively support key projects that improve the employee experience and drive customer satisfaction within the airport experience• Design and deliver solutions that bring an innovative approach and consider practical limitations• Manage project timeline and budget commitments effectively• Support testing strategy for new processes and tools• Keep leadership informed of project health through regular status updates and contribute in the development of executive level presentations• Regularly spend time in the field to gauge operational needs and build relationships with AO leaders to ensure priorities are appropriately aligned• Collaborate with training, change management, and communications teams to develop and deploy informative and actionable materials to support project updates and deployments
Travel: International travel requiredKnowledge: Airport Operations
Skills and Abilities Required:• Strong verbal and written communication skills• Microsoft Office and analytical skills• Demonstrate agility managing through ambiguity and be adaptable in the face of change• Strong business acumenPreferred:• Demonstrated project planning and execution
Education /Background • Bachelor's Degree or equivalent work experience
Experience Required• 2+ years of airlines operations experience and/or project management experience• 6+ years of business analysis experience• 2+ years of reservation system experience
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This position is located in Houston, TX with potential relocation and sponsorship assistance depending on candidate qualifications.
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