Senior Sales Support Specialist

Job Title

Senior Sales Support Specialist

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Senior Sales Support Specialist to join our team. Today.

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

The future team member that will love this job will demonstrate the value and benefits of our services by supporting our our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

You Have

3+ years of relevant working experienceKnowledge of Microsoft products including Word and Excel (can perform advanced functions)Have necessary skills for email, phone and video communicationHandle confidential information with complete integrityExperience in administrative tasks, organization of detailed work materials, and prioritizing deadlinesAccustomed to identifying and recommending corrective action for moderately complex issuesExperience following scripts and processes according to contractual agreementsExperience learning new technology and data

You Will

Maintain quote documentation with accurate pricing and configurationsPrepare quotes for contract renewalsEnsure the integrity of client information is maintained in the database systemsManage Excel (can perform advanced functions)Perform bookings (Purchase Order processing) and booking reconciliationGrow skill and expertise to perform quality assurance and begin to identify areas for improvementFocus on customer needs and communicate with Senior Sales Support staff and management.Handle medium to high priority escalation items, while escalating most complex items to management for review and considerationMaintain Knowledge Base Tools, including a CRMIdentify and call out operational risks to management for review and considerationParticipate in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role

Our Benefits and Perks

Various medical, dental, vision plan and life insurance programsRetirement Planning tools including 401(k) savings with matching contributions and Health Savings AccountsPaid time off, disability programs and paid parental leave.Rewards and recognition programsWellness Incentive ProgramLearning and Development ProgramsBase salary of $35,000 ($16.83 hourly)

Virtual First and Remote Work

Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but a space at home to work is required. Uninterrupted home-based internet is required in your home to attend and host video calls, a minimum bandwidth speed of 20mbps is important.

Location

USA, TN, Work-at-Home

Language Requirements

English (Required)

Time Type

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

EnglishSpanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.

R1488043