VR Gaming App Developer Support Specialist (Temporary) (Austin Onsite)

Job Title

VR Gaming App Developer Support Specialist (Temporary) (Austin Onsite)

Job Description

In the role of Temp VR App Developer Support Specialist, you will assist developers through case management, troubleshooting, ticket resolution and provide continuous improvement for our client. Our Developer Support Specialists have a passion for the gaming community and provide a high level of attention to detail when resolving tickets for the VR gaming developers.

REIMAGINE YOUR CAREER

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then the Developer Support Specialist position at Concentrix + Webhelp is just the right place for you!

This position is TEMPORARY - If hired Recruiter will discuss additional details on length and options for permanent employment.

As a Temp VR App Developer Support Specialist, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as our “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix + Webhelp, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

Escalate non-standard submissionsReport on trends and advocate for platform level solutionsCommunicate with developers and internal partners about their ticket inquiriesUse problem solving skills, in conjunction with tools and resources, to resolve non-standard and/or escalated issuesEnsure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)Solve problems or offer solutions that are that are generally unstructured and require extensive clarificationMaintain in-depth knowledge of client products and/or services

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Developer Support Specialist role include:

Strong written and verbal communication skills, ability to clearly document complex bugs and the steps to reproduceResolution mindset, proven experience helping advertisers navigate the client online platform tools to a solutionMeticulous attention to detailStrong organizational skills with the ability to prioritize levels of urgency within an assigned case load Tolerance for repetitive work in a fast-paced, high production work environmentAbility to work as a team member, as well as independently and collaborativelyDemonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and mannerAbility to work with and wear VR equipment daily and for extended periods of time if neededStrong organizational skills with the ability to prioritize levels of urgency within an assigned case load Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Strong computer navigation skills and PC Knowledge

Additional Requirements

18 Years of age or older with a completed High School Diploma or GED - BA/BS degree preferred but not requiredExtensive personal or professional experience with video gaming, virtual reality (VR) requiredMinimum of 1 to 3 Years of experience in Call Center, Technical Support, Office Administrative or Social MediaAble to rotate shifts as needed as well as adhere to shift schedules and maintain acceptable attendance.Employment for this position is ONSITE IN OFFICE ONLY starting on day 1 of employment at 13011 McCallen Pass Bldg D, Austin TX - In person employment may change location to downtown Austin at or near 6th street and candidates must be flexible to convert to this office in person daily.

What’s In It For You

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

Highly competitive wage and inclusive perksComplimentary gourmet meals at onsite cafeteria - Free breakfast and lunch with snacks and drinks!Employee rewards and recognition programsLucrative employee referral bonus opportunities401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)Health and wellness programs with trained partners to help promote a healthy youMentorship programs that support your rewarding career journey A modern, state-of-the-art office setting with advanced technologies and a great team

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their “employer of choice.”

Location

USA Austin 13011 McCallen Pass Bldg D

Language Requirements

Time Type

Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Eligibility to Work

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed

Currently, this position may be performed only in the states listed here.

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.

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