Apartment Maintenance Manager

ABOUT US

A confidential property in Panama City Beach ,FL is seeking an Apartment Maintenance Manager to manage all maintenance requests, preventative maintenance and amenity area maintenance for the community.

WHAT WE OFFERGenerous PTO program13 paid holidays plus 3 floating holidays and paid volunteer dayComprehensive, affordable medical coverage as well as company-paid dental and vision coverage available to all full-time, regular associates401k with exceptional employer matchAssociate Apartment DiscountEducational Assistance Program (tuition and certifications)Company-paid employee assistance, mental health and wellness programs

RESPONSIBILITIESCompletes maintenance work orders for residents (service appliances, plumbing, HVAC systems, minor electrical, gate systems, pool operations, etc.).Responds and resolves emergency maintenance requests for after business hours calls. (Weeknights, weekends and holidays.)Prepares vacant apartments to make rent ready.Performs preventative maintenance work.Keeps the maintenance shop clean and organized; maintains adequate stock/inventory of parts for equipment, appliances, etc.Interacts directly with residents.Delegates service requests to Service Technician and Property Monitors.Maintains logbooks and databases; enters service requests and status updates into database.Plans daily activities (includes checking on work orders, prioritizing requests and completing administrative paperwork).Selects external contractors and monitors their work performance.Supports the General Manager in meeting budget responsibilities.Manages property inspections – life safety, pool, elevators, lighting etc.Follows and promotes company policies and procedures.Must make Customer Service a priority.If the property does not have a housekeeper or property monitor light cleaning duties will be required, such as cleaning models, club house, leasing office, emptying trash, cleaning the grounds and amenity areas, etc.Maintain (clean, orderly, and working in conditions) all amenity areas (pools, compactors, weight rooms, parking decks, etc.)Helps support property rehabilitation (improvement) process.Completes all QA inspections on new construction properties. (Interior, exterior)Helps evaluate all Service Technician, and Property Monitors. (Quarterly and yearly).Customer Service ResponsibilitiesA complete clean and neat uniform must be worn when working on any company Property including nights and weekends, if applicable. Personal appearance must be clean and neat at all times, according to company policyCommunicate with residents and prospects in a manner consistent with company standards.Read and/or listen to resident requests/complaints.Receive resident complaints in a calm, open, and professional manner.Solve problems quickly, usually within 24 hours, or contact supervisor for immediate assistance.Deliver newsletters, correspondence, etc. to residents’ apartment.Coordinate, set up, attend, and clean up after resident functions (food, tables, display areas, etc.) as requested by the General Manager.

QUALIFICATIONS3 years Maintenance experience (Apartment maintenance experience preferred)Troubleshooting and problem-solving skills1-2 years supervisory experienceBudget or basic business finance helpfulRefrigeration certification (type 2 or universal)Valid drivers license (free from major moving violations) and dependable transportationCPO Certification (if required in the location applied for)Physical requirementMust be able to use various hand tools and test equipment.Must be able to bend, stoop, and kneel for extended periods of time.Must be able to push and pull up to 300 pounds on wheels.Must be able to lift up to 75 pounds.Must be able to climb ladders of up to 40 feet in height.Must be able to use a hand-truck.Special Physical RequirementAs part of your daily maintenance routine, you may be required to move appliances from one apartment unit to another apartment unit on opposite ends of the property. The appliance may have to be transferred by means of a hand truck up one to three flights of steps. These appliances will range in weight from 75 to well over 300 pounds.Commercial laundry rooms are equipped with single washing machines and/or stacked (double) clothes dryers which you will be required to move to repair and perform preventative maintenance. These machines range in weight from 120 to 300 pounds.On occasion, you may be required to move furniture from one model unit to another or move furniture items in a resident's apartment to accomplish certain repairs or to correct flood damage. This would require that you move items weighing several pounds to over 300 pounds.On occasion, you may be involved in repairs to the building structure. You may be required to move or transport several different building type materials weighing several pounds to over 300 pounds.At certain times you will be required to perform maintenance on special equipment (i.e., exercise equipment, gas grills, golf carts, car washes, amenity areas, and security gates). All of these functions require different physical exertion and their weight depends on the particular equipment (usually in excess of 100 pounds).You will be required to perform certain resident service functions or make upgrades to the apartment home. An example would be to install lighting or ceiling fans. Both duties would require the work to be done using a step ladder while lifting.

EEO StatementOur company is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our employment decisions are based on individual qualifications, job requirements and business needs without regard to race, color, marital status, sex, sexual orientation, gender identity and/or expression, age, religion, disability, citizenship status, national origin, pregnancy, veteran status and/or any other legally protected characteristics.