Senior Support Engineer
š Role Overview & Responsibilities
Job Title: 3LS Support Engineer.Job Location: Houston, TX (5 Days onsite).Job Type: contract on W2Rate: $25 per hour (maximum) W2 role.
Job description: We are in search of a highly organized and detail-oriented individual to join our team as a 3LS Support Engineer. The ideal candidate will be responsible for reviewing captured log files, traces, and commercial customer environment use cases. They will process the data and support facts to perform root-cause analysis and develop effective resolution strategies. Collaboration with product stakeholders, management, HP R&D, and partners such as Citrix, Microsoft, AMD, Intel, and Realtek will be key to implementing resolution strategies and workarounds. This role will primarily focus on software-related issues, including reproducing customer failures, conducting root cause analysis, and delivering solutions for HPās commercial customers.
Key Responsibilities:Review captured log files, traces, and commercial customer environment use cases.Process the data and support facts to perform root-cause analysis and develop a resolution strategy.Communicate product and process issue analysis to product stakeholders; collaborate with management, HP R&D, HP management software, and partners such as Citrix, Microsoft, AMD, Intel, and Realtek, to affect a resolution strategy and/or workaround where applicable.Primarily focus on software-related issues including the reproduction of customer failures, driving root cause analysis, and delivering solutions for HPās commercial customers.Qualifications:Bachelor's degree in computer science or related field.Excellent organizational and multitasking abilities.Strong communication and interpersonal skills.Ability to thrive in a fast-paced, dynamic environment.
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