Surgery Coordinator

The Surgery Coordinator is responsible for coordinating and scheduling patients requiring surgical services, following hospital/surgery center requirements and departmental/physician guidelines for 2-4 surgeons.

Job Duties:Acts as intermediary between patient and surgeon and as primary contact for surgical patients and hospital.Organizes and schedules surgeries, regenerative procedures, preoperative and postoperative appointments and any other tests as ordered by surgeons for patients.Assists in scheduling preoperative medical clearance appointments by coordinating with providers outside of the practice and providing necessary information for obtaining medical clearances.Provides education concerning patient responsibilities.Coordinates arrangements for surgical assistants, special equipment and surgical materials. Organizes the next day’s schedules and ensures that there are no physician or equipment conflicts.Promptly and efficiently responds to patient and physician inquiries, scheduling requests, and updating information.Provides necessary information related to the surgery through telecommunications system and interaction with surgeon, OR/Hospital and patient.Handles correspondence related to surgery to and from surgical patients, OR/Hospital, outside physicians and insurance companies.Provides detailed explanation to patients about insurance coverage and costs associated with their procedure.Responsible for the collection of surgery funds from patients and initiates the surgical pre-certification process should the Authorization Specialist be unavailable.

Skills/Qualifications/Behaviors:Operate calmly and efficiently in a busy and highly dynamic environmentAbility to portray patience, understanding and impeccable professionalism even when under stressExhibit empathy and compassion toward patients; driven to go well beyond what is ‘expected’Project a pleasant telephone voice and manner through exceptional communication skills.The ability to collaborate within a team setting and work with minimal supervision.Excellent organization skills with the ability to handle multiple tasks and projects at one time.Ability to prioritize tasks and manage time in order to meet deadlines.Adept at learning new skills; reliable and adaptableCompleted at least 2 years of college and/or have 3-5 years of administrative experienceStrong knowledge of Microsoft OfficeConscientious, thorough and precise particularly with details, stable, tolerant and supportiveAble to take change well and with a positive attitude