Customer Experience Coordinator I

The Customer Experience Coordinator I is responsible for providing world class customer service and support through phone and email/case communications while navigating multiple screens and programs. Efficient and accurate record keeping, and product knowledge is essential, while maintaining open and professional working relationships with the CE team and multiple Conmed BU’s.

Key Duties And Responsibilities

Process customer orders/changes/returns in accordance with CONMED policies.Rectify product or service issues by solving customer complaints and following up in a timely manner to ensure proper resolution.Respond to customer and internal partners by providing accurate, valid, and complete information.Partner with customer service and sales team members to meet and exceed customer service expectations.Identify and resolve shipping issues when needed.Identify and assess customer’s needs to achieve client satisfaction.Maintain pleasant and positive disposition with customers.Meet or exceed all individual and team goals and SLA’s as assigned.Escalate other issues/concerns to direct Supervisor or management as needed.Other duties as assigned by management.

Required Qualifications

High school diploma or Equivalency2+ years in a customer service/ contact center environment

Preferred Qualifications

Associate’s or bachelor’s degree2+ years experience resolving customer issues that involve engaging multiple internal/external partiesBasic computer skillsStrong interpersonal skills & ability to effectively communicate with customersAbility to actively listen and problem solve for timely resolution.Ability to manage multiple tasksExceptional organizational skills

This position is not eligible for employer-based visa sponsorship.

Disclosure as required by applicable law, the hourly pay rate range for this position is $15.00 to $22.00. The actual compensation may vary based on geographic location, work experience, education and skill level. The hourly pay rate range is CONMED’s good faith belief at the time of this posting. 

Benefits

CONMED offers a wide array of benefits to fit your unique needs. Visit our Benefits Page for more information.

Competitive compensationExcellent healthcare including medical, dental, vision and prescription coverageShort & long term disability plus life insurance -- cost paid fully by CONMEDRetirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay periodEmployee Stock Purchase Plan -- allows stock purchases at discounted priceTuition assistance for undergraduate and graduate level courses

Know someone at CONMED?

Have them submit you as a referral before applying for this position to be eligible for our Employee Referral Program incentives!

CONMED is an Equal Opportunity Employer & an Affirmative Action Employer. CONMED is a strong advocate of workforce diversity. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, citizenship status, or veteran status.

If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800-325-5900 option #3.