Service Coordinator

JOB SUMMARY

Service/Program coordinators assist with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. They maintain and coordinate a caseload of clients enrolled in Medicaid programs and conduct regular check-ins on clients to update care plans if that client’s needs change.

JOB DUTIES

Maintain and coordinate a caseload of clients enrolled in Medicaid programsCoordinate clients’ in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirementsAssist with daily intake and referral processes to ensure positive business growth and developmentPromote cohesiveness in the office environmentSupport day-to-day operations and client advocacyAbility to meet position requirements with little direct oversightCollaborate with stakeholders regarding the delivery of servicesEffective written and verbal communicatorComply with applicable legal requirements, standards, policies, and proceduresDemonstrate dependabilityDemonstrate effective problem-solving and decision-making skillsExhibit computer efficiencyHandle complex service programs and special projectsMarket services to referral sources as neededMaintain necessary skills and knowledge to coordinate workflowParticipate in professional development and training activitiesPrioritize and multitask effectivelyProvide excellent customer service to internal and external clientsRepresent the company at stakeholder meetings, health fairs, and provider fairsEnroll clients and employees in services, web portal, and EVV systems as neededConduct necessary client assessments and home visits as requiredAnswer and make phone calls and occasional video callsOther duties as assigned

QUALIFICATIONS

Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred1 year of previous experience working with individuals with disabilities or the elderly preferredCombination of education and experienceBilingual candidate preferred

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.