Service Coordinator Supervisor

JOB SUMMARY

Service/Program coordinators assist with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. They maintain and coordinate a caseload of clients enrolled in Medicaid programs and conduct regular check-ins on clients to update care plans if that client’s needs change.

JOB DUTIES

Supervise and maintain a caseload of clients enrolled in Medicaid programsSupervise clients’ in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirementsSupervise daily intake and referral processes to ensure positive business growth and developmentProvide leadership and training to other staffPromote cohesiveness in the officeSupervise day-to-day operations and client advocacyCollaborate with stakeholders regarding the delivery of servicesComfortable with public speakingCommunicate effectivelyComply with applicable legal requirements, standards, policies, and proceduresConduct advanced reporting and oversight activitiesDemonstrate dependabilityDemonstrate effective problem-solving and decision-making skillsExhibit computer efficiencyHandle complex service programs and special projectsLead, supervise and complete special projects including, but not limited to: Large-scale enrollments and transitions as neededMaintain necessary skills and knowledge to coordinate workflowMarket services to referral sourcesParticipate in professional development and training activitiesPrioritize and multitask effectivelyProvide excellent customer service to internal and external clientsRepresent the company at stakeholder meetings, health fairs, and provider fairsSupervise deliverables and ensure timely completion of projectsTrain and oversee employeesEnroll clients and employees in services, web portal, and EVV systems as neededConduct necessary client assessments and home visits, as necessaryHandle escalated complaintsBilingual preferred in various locationsOther duties as assigned

QUALIFICATIONS

Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred3 years experience working with individuals with disabilities or the elderly preferredCombination of education and experienceLeadership experience preferredAbility to work flexible and/or extended hours, if needed, to meet the job requirements.

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.