Assistant Director of Conference Services

To act as the liaison between the client and all concerned departments and to provide the

services and requirements necessary for a successful and failsafe conference at The Woodlands Resort.

Strategize for upsell revenue Develop a line of communication with the client planner. Interpret and satisfy customer’s needs and requirements. Maintain client time tables for scheduled events. Develop future business through successful meetings. Support management and coaching of existing conference services staff to ensure a high quality of service

Responsibilities

Implements and maintains the policies and procedures for each area of Conference Services. Coordinate certain key accounts assigned by Director of Catering and Conference ServicesDevelop comprehensive event plans, including catering arrangements, room setup, and special requests. Communicate professionally with clients to understand their needs and ensure all requirements are met. Negotiate client requests for services after contract has been signed, balancing profitability while maintaining the Resorts reputation and client relationship. Conduct pre-planning site visitsPlan strategy in upsell for those managers who need daily coaching. Assist in daily revenue monitoring and monthly revenue forecastingContinue self development through cross training, membership in professional organizations devoted to the industryAssist the Director of Catering and Conference Services as needed. Participate in Conference Service meetings or lead as needed, by the Director of Catering and Conference Services

CRITERIA FOR EVALUATION

Key result percentage of completion and qualityFinancial performance to budgetManagement supervisory skillsPersonal development

Qualifications

Professional appearanceExcellent communication skillsExcellent organizational skillsExcellent interpersonal skillsExcellent at professional internation with the entire conference services and sales teamFlexible to work varying schedules

Experience Required

Must have experience dealing with meeting planner and guests, getting information from meeting contacts and distributing that information to respective departments, especially with large scale groups and at hotels with high volume group. Elevated knowledge of audio visual, food and beverage and all other departments of the property, as well as successful upsell strategies that influence meeting banquet revenue goals, are required.

EDUCATION

High School Diploma is a mustCollege degree is a plus

Physical Requirements

Lift up to 20 poundsPerform bending, stooping, kneeling, crouching, climbing, reaching, standing, walking, pushing, pulling, lifting and grasping.

Verbal and listening ability.

Driving skillsVisual skillsProblem solving rationalizing, critical thinking

This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.