Sr Professional- Client Success- Mortgage Solutions

Job SummaryJoin our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love.

From the beginning, CoreLogic has been driven by a single purpose – to innovate and create solutions that solve our clients’ toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

We apply that same dedication to creating a diverse and inclusive work culture that inspires innovation and bold thinking. A place where individuals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset – our people!

The Client Success role is responsible for developing customer relationships that promote retention and loyalty. They work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. Client Success role act as an advocate for the customer and can provide the company with the voice of the customer. The role may provide technical support to customers with the goal of keeping customers satisfied.

What You'll Be Doing:

Responsible for full client success management responsibility, which may include account strategy sessions with sales counterparts and senior level management, preparation of detailed client overviews and presentation to C-Level executives. Proactively identifies potential issues with the account and knows how to seek quick resolution, inclusive of problem solving, and communication to all parties. Responsible for revenue retention from assigned accounts through in-depth knowledge of clients’ business model, technology platform, products and services utilized, contractual agreements, fee structure, key business contacts and volume/revenue statistics that include implementation, confirmed billing, communication of training activities, and overall client experience. Responsible for negotiating new and renewal contracts, client conversion/migration strategies. Ensures compliance issues are met and disclosed to the client. Involved in managing client integrations, conversions to new solutions, (platforms, or products) and client project management.Be an active participant on project teams with specific duties on maintaining a high level of direct client engagement and progress business efforts toward completion.

What’s in it For You:

A casual, fun working environment, where you can be part of bringing some of the most ground-breaking predictive products to market, alongside a team that’s as passionate as you are about this stuffHybrid working model- 1 day per week in office (depending on needs of the business) and to create "moments that matter" and rest of the days can be remoteCompetitive compensation, bonus and benefits!Career path for continued professional growth.Working with leaders that care about your professional growth!Access to our world class self-development portal, centered around you as the employee. We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees.

Job QualificationsBachelor's degree or equivalent combination of education and experience5+ years related experience in account management and/or sales Strong verbal and written communication skills, exceptional and professional phone demeanor Strong negotiation skills Ability to focus on goals and develop a work plan that produces desired results Detail-oriented and ability to multi-task Results-driven and persistentProject management experience is desired along with the ability to work in a collaborative environment to meet both short and long term milestonesExcellent customer service and relationship building skills Proficient in Microsoft Office, including Excel skills Basic data and technical competenciesOrganizational and project management skillsAble to thrive in a fast pace environment

CoreLogic's Diversity CommitmentCoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

EOE AA M/F/Veteran/DisabilityCoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.