Supervisor Patient Access Services

Job Summary

Supervises revenue cycle activities to ensure coordinated and optimized patient access functions, including, but not limited to, accurate patient registration, insurance verification, cost estimation, patient pre-arrival preparation, organization pre-arrival preparation, financial counseling, cash collection, and revenue optimization. Primary responsibility for resources and functions supporting multiple sites and/or service lines.

Essential Functions

Assumes day-to-day accountability for the high quality delivery of patient access services through consistent application of policies, procedures, protocols and standards. Ensures Corewell Health patient access services are provided in accordance with state and federal regulations, organizational policy, and accreditation/compliance requirements, including accurate information validation, eligibility, authorization, and medical necessity requirements of patient insurance, accurate estimation and processing of patient financial payments. Ensures accurate and timely financial, social, or other Corewell Health resource triage and referrals where appropriate.Supervises daily departmental activities for areas of responsibility. Provides direction and support to subordinate staff to ensure effectiveness and efficiency. Carries out supervisory responsibilities recruiting, training, management, and evaluation of department staff; creating and administering department schedule; planning and assigning work; developing and implementing initiatives to increase performance; assisting in the creation and monitoring of budget; and development of site procedures and processes. Assists in the evaluation and development of departmental policies and goals.Establishes and maintains effective working relationships within the organization, communicating with staff, management, physicians, and other members of the healthcare team to maximize continuity and coordination of services. Creates and sustains exceptional patient and provider experience, serving as the escalation point for concerns and resolving issues in a timely and constructive manner to the satisfaction of all parties. Creates and maintains a work environment conducive to effective communication, collaboration, team building and professionalism.Ensures that processes and services are continuously monitored for quality, cost effectiveness, and efficiency through the use of existing reporting tools as well as the development of new reporting tools. Ensures that productivity quotas are established and met.Engages in process and quality improvement activities and implements new strategies and processes. Maintains advanced knowledge of current payer requirements, understanding of medical insurance, and Patient Access Services processes. Engages in continuous study of professional field including implementing best practices, maintaining professional competence, and understanding industry trends.Acts as a consultant to the administrative support staff and to members of the healthcare team. Serves as a representative of Patient Access for organizational or industry work efforts. Coordinates departmental program planning, implementation, and evaluation.Recruits, trains and evaluates departmental human resources. Develops and implements employee education programs to enhance employee performance. Initiates and promotes employee development to achieve departmental goals. Performs other supervisory responsibilities such as reporting status of area of responsibility to manager.Oversees the daily operations of information systems utilized in areas(s) of responsibility and assists with new software or system implementation.

Qualifications

Required Associate's Degree or equivalent education and experiencePreferred Bachelor's Degree or equivalent3 years of relevant experience related experience Required3 years of relevant experience in a related field (e.g., patient access, physician office management, etc.) RequiredLead and/or supervisory experience PreferredExperience with ICD-9/ICD-10 and CPT coding PreferredCRT-Healthcare Access Manager, Certified - UNKNOWN Unknown 1 Year preferred

Physical Demands

Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbsWaist to Waist > 5 lbs: Seldom up to 10 lbsWaist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbsWaist to Overhead > 5 lbs: Seldom up to 5 lbsBilateral Carry > 5 lbs: Seldom up to 10 lbsUnilateral Carry > 5 lbs: Seldom up to 5 lbsPushing Force > 5 lbs: Seldom up to 25 lbsPulling Force > 5 lbs: Seldom up to 15 lbsSitting: FrequentlyStanding: OccasionallyWalking: OccasionallyForward Bend - Standing: SeldomForward Bend - Sitting: SeldomTrunk Rotation - Standing: SeldomTrunk Rotation - Sitting: SeldomSquat: SeldomSupine Lying: SeldomStair Climbing: SeldomCrawling / Kneeling: SeldomDriving: SeldomReach - Above Shoulder: SeldomReach - at Shoulder or Below: SeldomHandling: OccasionallyForceful Grip > 5 lbs: SeldomForceful Pinch > 2 lbs: SeldomFinger/Hand Dexterity: FrequentlyVisual Acuity ¹ [None = No; Seldom = Yes]: Seldom

Primary Location

SITE - Butterworth Hospital - 100 Michigan St - Grand Rapids

Department Name

Patient Access Shared Services

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8 a.m. to 5 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.