Customer Support Representative III

About The Position

The County of Riverside’s Department of Public Social Services (DPSS), Administrative Services Division - Assets Management Unit, seeks a single vacancy for a Customer Support Representative III who will be assigned to Riverside, CA.

The incumbent will be responsible for inventory mobility, management, planning and deployment. The selected candidate will maintain the ongoing needs of the department by providing asset, supply and technical support services and will also be required to train and brief new staff on warehouse receiving, storing and distribution of equipment in bulk, operate a forklift (training and certification will be provided), train and educate staff on safety procedures and complete other duties as assigned.

The Customer Support Representative III will be exposed to a Warehouse environment which means experiencing different temperatures depending on the climate, and being asked to lift up to 50lbs.

This position may require travel by county vehicle to other county facilities within Riverside, CA.

The most competitive candidate will possess and demonstrate experience in receiving, storage, inventory and distribution of supplies or assets within a warehouse environment, forklift experience, knowledge of inventory and/or counting systems, knowledge of Microsoft excel, word and outlook. Incumbents will also posses prior experience in a lead or supervisory role.

Meet the Team!

Riverside County Department of Public Social Services (DPSS) is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community. The Riverside County Department of Public Social Services (DPSS) provides services and assistance to protect and empower vulnerable people in our community.

Examples Of Essential Duties

EXAMPLES OF ESSENTIAL DUTIES

ASSETS MANAGEMENT

Train and brief new staff on warehouse receiving, storing, and distribution of equipment; operate forklift and train staff on work safety procedures. Perform research, data entry, and queries of various databases; report generation and maintain records. Maintain inventory control; prepare work orders for repairs, research problems and assist internal customers.

Minimum Qualifications

OPTION I

Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.

Experience: One year as a Riverside County Customer Support Representative II.

OPTION II

Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.

Experience: Three years in any combination in clerical or technical functions supporting any of the following: mail delivery service or supply, warehouse, help desk, records management, support services, assets management, inventory control operations, or delivery or courier services which required determining routes from mailing addresses.

ALL OPTIONS

Knowledge of: Basic customer service procedures; inventory tracking and ordering processes; operation and maintenance of postal work equipment; rules, regulations, and procedures pertaining to U.S. Postal Service and private mail services; procurement procedures; work safety procedures; queries and report generation; correct lifting and carrying methods.

Ability to: Read and understand work orders, maps, and forms; operate a computer perform data entry; meet deadlines; make basic arithmetic computations; maintain cooperative working relationships with the public, vendors, and other County employees; learn to operate bindery and finishing equipment; follow oral and written instructions; work in a team environment; operate electrical pallet jacks and forklifts; drive a County vehicle; sit and/or stand for prolonged periods of time; bend and/or stoop; carry heavy mail trays and packages; properly lift up to 50 pounds.

SUPPLEMENTAL INFORMATION

Other Requirements

License/Certificate: Possession of a valid Class C California Driver’s License.

Veterans’ Preference

The County has a Veterans Preference Policy. Upload a copy of your (or your spouse’s) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse’s letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans’ preference. See the policy here ( Download PDF reader ).

What’s Next?

This recruitment is open to all applicants.

Applicants who are current County of Riverside employees and/or current employees of the County of Riverside’s Department of Public Social Services may be considered before other applicants depending on the volume of applications received.

Qualified applicants may be considered for future vacancies throughout the County.

Application Period

BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.

Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. All applicants must submit a complete application bythe close date. No late applications will be permitted.

Include relevant work experience details on resume and/or application.

Proof of Education

Upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account. If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).

Reasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: http://dao.rc-hr.com/ .

Contact Joshua Roberts at JoRoberts@rivco.org with any questions regarding this recruitment.

General Application Information

Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com . A pre-employment physical examination and background check may be required.