Traffic Manager

At CourtAvenue, the Traffic Manager (known internally as the Resource Manager) partners with the Client Operations team and all Department Heads to manage resourcing and ensure all projects are sufficiently staffed most efficiently for success. The Resource Manager is responsible for ensuring that work is distributed in a balanced manner between resources within departments. The Resource Manager is also responsible for designing and implementing specific internal and client reporting needs, as well as driving profitability by working with internal teams to improve client and resource management efficiency.

ResponsibilitiesManage and oversee the input of accurate data into the Program Management tool, NetSuite. This responsibility includes understanding the complexity of the job set up to ensure proper project classifications and assignments, in partnership with the PM and finance.Collaborate with PMO on planning and allocating resources for a project.Work with Client Operations to provide accurate data to determine the organization's demand for resources both in billability and utilization and ensure its capacity to meet staffing needs of projects.Alongside department heads, provide recommendations and assign employees to projects based on their skills, previous experience, availability, and project budget.Train new employees on resourcing, timesheets, and project management tool.Lead weekly meeting to review upcoming resource allocation and balance workloads.Follow up with team members to ensure resourcing is planned accurately and in a timely manner.Understand upcoming project and timeline needs and manage resource forecasting.Create dashboards and report on agency efficiency, utilization, and department KPIs.Manage freelancer and contractor hours, and utilization rates, flagging if teams are underutilized.Work with the PMO in order to provide detailed client-facing project burn reporting.

Qualifications3-5 years of traffic management, operations, project management and/or analyst experienceAgency experience requiredA proven track record of managing resources, working across multiple teamsIntuitive and perceptive, with outstanding communications skills; comfortable and confident in discussions with multiple stakeholdersStrong MS Office skills, specifically Excel: Proficient in advanced functions and formulas to perform VLOOKUP, pivot tables, charts, graphs and data captureUnderstanding of project workflows and project management tools

Full job description can be found on our website; linked on this page when you go to apply.