Team Leader, Sales

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making—and our story is still unfolding.

We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a Store Manager, Outlet.

Your upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Under the direction of the Store Manager you lead your team to meet daily sales goals - and exceed customer expectations. With a constant eye on the sales floor, you adjust staffing as needed to be sure every customer gets personal attention. You're a mentor. You coach and develop creative ways to encourage your team to meet sales goals and turn out a top-notch performance every day. You provide productive feedback and thoughtful guidance to Specialists and Sales Associates, grooming them for advancement on the sales team.

What you'll do

Leadership

Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Manager.Coach Department Specialists and associates on exceptional performance and maintain a strong visible presence in the department/work area.

Job Knowledge

Partner with the Assistant Store Manager to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state.

Results Oriented

Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store.Review KPI results, working with Assistant Store Managers to identify opportunities and corrective actions.

Communication/Teamwork

Communicate regularly with the applicable functional Assistant Store Manager to review business results, execution of plans/strategies, customer feedback and associate performance.Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

What you'll bring:

Your sense of personal style with a discerning eye and passion for design and home furnishings1+ years customer service or retail experienceStrong communication and interpersonal skillsHigh school diploma/GED or equivalent

The job description and other aspects of the job listed on this job posting should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned.

Minimum Starting Rate: $0.00 HourlyUp to: $0.00 HourlyPay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.