Technical Process Specialist (Jira)
📋 Role Overview & Responsibilities
Ready to directly enhance Crayon’s operational capabilities and streamline automation, while improving our service delivery across the company? Interested in joining a high-performance team where you can have a lasting impact on the organisation, through your contributions and strategic decisions and initiatives? Keen on pushing the boundaries of technology and services and becoming part of a global organisation, that has been recognised as a Great Place to Work?
Practical Information: Location: Dallas, US | Reports to: VP - Revenue Operations & Business Excellence| Visa Requirements: Valid working visa for the US | Language Requirements: Professional English, written and verbal | Work Arrangement: Hybrid
As the new Technical Process Specialist, you will take full ownership of the Jira family of products, for Crayon US and you will take charge of optimising and aligning them with the organisational requirements and needs, for project management and operations ticket management.
Key responsibilities will include: Design, implement and document solutions with Jira, to improve and automate business processes for Crayon’s professional and managed services Take responsibility for the Jira product suite, to ensure it is optimised and used effectively for project and support ticket management Develop solutions to automate business processes, to ensure they are properly integrated with organisational systems and tools and to boost efficiency Set a clear and effective communication line with stakeholders and document all solutions and processes, to set clear guidelines for ongoing and future operations Provide comprehensive training and best practices, to end-users, improving user adoption and efficiency across the organisation
Your Competencies: +3 years of hands-on experience, building solutions for business process management challenges, preferably with experience in Jira tools that are used within a professional or managed service setting Extensive understanding of business processes, across Managed and Professional Services, with proficiency in streamlining and automating them within Jira Proficient in clearly communicating complex concepts and documenting processes for various stakeholders, ensuring seamless operations and training Expertise with change management, enabling the smooth adjustment and implementation of new processes and tools
About You: You are a proactive professional ready to take ownership in identifying and addressing business challenges You have a strong ability to swiftly adapt to learning new systems, technologies, and methodologies You are an exceptional communicator, capable of effectively collaborating with internal and external teams and stakeholders
What's on offer: Flex-time PTO Employee Stock Option Program 401K Match (Vested from day 1) Maternity and Paternity Leave
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This position is located in Dallas, TX with potential relocation and sponsorship assistance depending on candidate qualifications.
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