Customer Service Support
📋 Role Overview & Responsibilities
Overview
Cree Lighting is a market-leading innovator of LED lighting for indoor, outdoor and intelligent lighting applications that improve society and safeguard our planet. Additionally, our cutting-edge technology delivers reliable performance and value beyond light for office and industrial buildings, schools and universities, municipalities, automotive dealerships, healthcare facilities, and more!
We are currently seeking a Customer Account Specialist, in Racine WI, Fulltime permanent role.
We have an outstanding benefits package that starts DAY ONE! We offer medical, dental, vision, 401K with match!
EMPLOYEE BENEFITS
3 weeks PTO/Vacation earned first year Medical, dental, and vision insurance start DAY 1 Parental Leave Free onsite nurse and physical therapist Disability Insurance Up to $325 per year gym membership reimbursement Employee Assistance Plan with free therapy sessions and legal council A maximum of $5,250 each year for tuition reimbursement Retirement 401(k) (4% company match) Employee Referral Program Telemedicine / virtual medicine options Wellness Program with rewards Basic and supplemental Life insurance/AD&D Adoption Assistance Identity Theft Protection
Responsibilities
Receive research and respond to customer inquiries and requests via phone, e-mail or in person. Process orders/quotes by entering catalog numbers/descriptions, pricing, and terms and conditions. Respond to inquiries regarding shipping/delivery dates, order changes/cancellations, and quotations, etc. Process and follows up on complex customer complaints requiring reimbursement (such as late shipment), repair (such as damaged product) or replacement. Compile documentation, records, written correspondence and files pertinent to customer orders, complaints, etc. Maintain follow up report on open quotations and all hold for release orders.
Qualifications
High School Diploma minimum. Associates Degree or Bachelor’s degree desired or 2+ years of previous customer service experience. Ability to type 30 wpm and experience working with the Internet, e-mail, and Adobe Acrobat. End-to-end account management.
Frequently Asked Questions
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Click the “Apply for this Position” button on this page to submit your application directly to Cree Lighting without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Racine, WI with potential relocation and sponsorship assistance depending on candidate qualifications.
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