Deposit Quality Assurance Specialist
📋 Role Overview & Responsibilities
About the Position
Responsible for reviewing new accounts, account changes and corresponding documentation, to ensures all accounts and customer relationships are in line with policy, bank procedures and regulatory requirements. To perform a variety of tasks to support deposit operations and branch functions.
Duties and Responsibilities
Analyzes reports such as, Qualifile, stop payments, RCC holds, Debit Card orders, telephone transfers, maintenance and data entry performed on customer profile records and accounts for performance accuracy.Reviews new account packets for CIP policy adherence and exception tracking Maintains and updates exception tracking spreadsheetReviews account documentation for accuracy and proper FCM indexing.Coordinates with Bankers to obtain missing required Profile/account data and required documentation to ensure all corrections are completed within tolerance of bank protocols.Responsible for monitoring changes to existing accountsProvides assistance on questions related to account openings and maintenanceAble to support training initiatives and banker positions if necessaryMonitors delinquent Safe Boxes and overdraft accounts and confirms letters are generated.Able to provides training for new platform personnel.Assist OAO and OLB customers via all channels.Provide documentation request timely in to management, auditors & examiners.Manage and respond to E-mail and telephone messages timelyEnsure compliance with BSA regulations (securing customer information, proper handling of shred bins, keeping desktops and work area clear of customer PII)Assist with other department back-up duties as assigned by manager.
About Crescent Bank
Crescent Bank began in 1991 as a small New Orleans based community bank. Today, Crescent Bank has a presence nation-wide and is on a mission to leverage technology to provide auto lending and savings access to consumers who may not be served by other traditional banking products.
Crescent Bank prioritizes employee growth and advancement- both as employees and as individuals- through our core values and through the benefits we offer.
Our Core Values include: Be a Team Player, Continuously Improve, Do the Right Thing, Put the Customer First, & Take Ownership
We are proud to offer the following key benefits
Workplace flexibility for eligible positions All the insurance programs you’d expect- health, dental, vision, life, disability, + more Multiple types of paid time off Retirement program with company contribution Paid parental Leave Tuition Reimbursement Payroll on Demand- access your pay when you need it most.
Additional Information
3 – 5 years of Back Office Operations3 – 5 years with Deposit Account services and processes2 – 3 years of retail branch / customer facing experience1 – 2 years of Call Center ExperienceExpert understanding of banking technology, and third-party software solutionsExpert understanding of banking products, financial services, and regulationsProficient experience with Excel, Word, Outlook, Teams, and AdobeExcellent initiative and organizational skillsExcellent written, verbal and phone etiquette communications skills
Equal Opportunity Employer/Veterans/Disabled
Frequently Asked Questions
How do I apply for the Deposit Quality Assurance Specialist position at Crescent Bank? ▼
Click the “Apply for this Position” button on this page to submit your application directly to Crescent Bank without recruitment intermediary fees.
Is this position eligible for remote work or visa sponsorship? ▼
This position is located in Metairie, LA with potential relocation and sponsorship assistance depending on candidate qualifications.
Are there any candidate fees on Hirely? ▼
No. Hirely is completely free for candidates. We never charge registration fees or placement fees.
Legitimate employers will never ask you to transfer funds, purchase equipment from unauthorized vendors, or pay application/visa fees. Hirely rigorously monitors listings, but always verify communication is from official corporate email domains.
Learn how to protect yourself against employment fraud →