HVAC Service Coordinator

We are seeking a highly organized and proactive individual to join our team as an HVAC Service Coordinator. In this role, you will be responsible for coordinating and scheduling HVAC service technicians to ensure timely and efficient completion of service calls. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to multitask effectively in a fast-paced environment.

Position: HVAC Service Coordinator

Location: Annapolis, MD

Pay: up to $65K yearly salary

Responsibilities

Schedule Management: Coordinate and schedule HVAC service appointments for technicians based on customer requests, urgency, and technician availability.Dispatching Technicians: Assign service calls to HVAC technicians, ensuring proper allocation of resources and timely response to customer needs.Customer Communication: Communicate with customers to confirm appointments, provide updates on service schedules, and address any concerns or questions they may have.Technical Support: Provide basic technical support to customers over the phone, troubleshooting issues and offering guidance on temporary solutions until a technician arrives.Parts and Inventory Management: Coordinate with the inventory manager to ensure technicians have the necessary parts and equipment for each service call, and maintain accurate records of inventory levels.Documentation: Maintain detailed records of service calls, including customer information, service performed, parts used, and technician notes.Quality Assurance: Monitor service calls to ensure quality workmanship, adherence to company standards, and customer satisfaction.Billing and Invoicing: Generate invoices for completed service calls and follow up with customers to ensure timely payment.Team Collaboration: Work closely with other departments, such as sales and maintenance, to coordinate service activities and maximize efficiency.

Requirements

Experience: Prior experience in a similar role, preferably in the HVAC or related industry.Technical Knowledge: Basic understanding of HVAC systems and terminology to effectively communicate with technicians and customers.Organization Skills: Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.Communication: Excellent verbal and written communication skills, with the ability to interact professionally with customers, technicians, and other team members.Problem-Solving: Ability to think quickly and creatively to resolve scheduling conflicts, address customer concerns, and troubleshoot technical issues.Computer Skills: Proficiency in using scheduling software, CRM systems, and Microsoft Office Suite.Customer Focus: Commitment to providing exceptional customer service and ensuring customer satisfaction with every interaction.Flexibility: Willingness to work flexible hours, including evenings and weekends, to accommodate customer needs and service demands.

Preferred Qualifications

Certification or training in HVAC systems or related field.Previous experience with HVAC service coordination or dispatching.Familiarity with industry-specific software and tools.Leadership or supervisory experience in a service-oriented environment.Experience will Spectrum software system.

Benefits

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