Helpdesk Support Technician
📋 Role Overview & Responsibilities
Helpdesk Support Technician Duration: Contract to HireLocation: Archdale, NC (onsite role)Pay: $20-22/hour (DOE)Work Hours: 7AM – 4PM or 8AM – 5PM, occasional weekends and holidays may be needed.Description: A CRG Client in the Triad area is looking for a Helpdesk Technician for a contract-to-hire position. This individual will be the first line of support for our internal and external customers for all IT services and equipment. This Candidate will be managing the help desk tickets and assigning the second line of support when necessary and will be configuring, setting up, monitoring, the troubleshooting computers, phone systems, printers, AD logins and email accounts, and other tasks as assigned by the Service Desk Manager.Responsibilities:Handle Tier 1 service desk escalations through tickets, email, or phoneFollow up on outstanding requests and ensure timely resolutionCreate user and service accounts and configure hardware as part of employee setup processSupport audio, video, and voice equipment in conference roomsManage and monitor internal assets to ensure accurate inventory recordsManage and monitor enterprise service desk applicationBe eligible to travel to remote sites and subsidiariesOther duties may be added and / or assigned as neededQualifications:Windows 7, 8.1, 10Microsoft Office, Office 365, Outlook, Skype for BusinessPrinters, scanners, computer peripheralsMobile devices (iOS, Android)Client PC connectivity - Ethernet, TCP / IP and VPNMcAfee Products - security, laptop encryption and backupExperience with McAfee desktop security productsStrong customer service and troubleshooting skillsAbility to communicate technical information, both verbal and written, to a wide range of end-users1-3 years’ experience working in a Windows environmentPreferred Experience:An Associate degree or Bachelor’s degree, or equivalent work experiencePreference will be given to candidates with training, experience or certification in IT or networking, and previous service desk, call center experienceCategory Code: JN008
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This position is located in Archdale, NC with potential relocation and sponsorship assistance depending on candidate qualifications.
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