Logistics Coordinator 2

Job Summary: 

Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.

Essential Duties and Responsibilities: 

Monitor workflow and delegate using guidelinesMentor and train newly hired and existing department staffResolve customer and motor carrier partner issues when escalated from Logistics Coordinator 1Work closely with customers and motor carrier partners concerning cargo status and/or to obtain customer information necessary to complete deliveryPlan routes for received orders using computerized dispatching system to identify, group, track and report on cargoProcess changes such as rescheduling, order cancellation or modification, including all customer communication and follow-upAct as a liaison between customers, clients, and carriersCommunicate with motor carrier partners using established guidelinesEffectively manage customer issues and complaints to resolution, as necessaryEnsures daily work assignments are complete; escalating if obstacles presentTimely communication provided to each internal department to address issues and /or complaintsManage the day-to-day POD process, including collection and weekly audit of documentsConsistently meets or exceeds the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendanceCompletes all assigned tasks in a thorough and workmanlike fashion. This includes timely return of phone calls, emails, and customer, partner and internal inquiriesCreates a positive and professional work environment and leads by exampleMaintain the confidentiality of all company and client informationOther duties as dictated by business need and assigned by management

Preferred Skills

Coordination, Monitoring and Critical ThinkingCustomer Service and CommunicationGood Time ManagementSocial Perceptiveness

Work Location: On-site in Logan Township, NJ

The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.