Banquet Houseperson

This position is responsible for the set-up, maintenance, and take-down of banquet areas according to banquet specifications. Provides the transportation and set-up of tables, chairs, staging, audio-visual and electrical equipment. Stocks necessary supplies and performs basic banquet area cleaning duties. Follows CSM and brand standards of quality to ensure guest satisfaction.

Ensures each room set-up is accurate and meets the clients’ specifications. According to function specifications, sets up, maintains, and takes down banquet rooms after service/event has concluded. Listens attentively, following direction from banquet supervisors. Reads and interprets Banquet Event Orders to ensure proper room set up. Responsible for cleaning and maintaining the banquet rooms and equipment, and other cleaning duties as assigned. Often asked to transport food, assist the dishwasher and plate for banquet events. Works independently and sometimes alone. Anticipates and responds to internal and external customers in a friendly, positive and timely manner. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Responsible for proper use of all banquet collateral and equipment. Adheres to cost controls to reduce expenses and waste. Brings defective property to the attention of management. Maintains a clean and safe work area in accordance with CSM, local, state, and federal regulations. Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures. Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to CSM attendance policy, grooming/appearance standards, general work rules and department procedures. Attends all required department and hotel meetings. Willingly assists others within and outside the department to ensure all guest needs are met. Completes all assigned duties within or outside the normal scope of responsibilities.

Competencies/Skills Required: Must have demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast paced environment.

Education: No mandatory educational requirements.

Physical Requirements: Ability to lift, push and pull up to 75 pounds consistently throughout shift, and up to 100 pounds on an occasional basis. Requires ability to work in a physically demanding position, with responsibilities such as walking, standing, carrying, lifting, reaching, bending and moving throughout the shift.

Competencies/Skills Preferred: High School diploma or GED preferred, and the ability to read and communicate at least some English. Prefer one or more years of previous experience in a houseperson or banquet houseperson role.