Facilities Administrator

Job Title

Facilities Administrator

Job Description Summary

The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities.

The Facilities Administrator role will support a key Cushman & Wakefield Global Occupier Services (GOS) client account across North America. The selected candidate will provide assistance to the account management & facility management teams to ensure successful service delivery of client needs.

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Provide general overall facility management services, including continuous monitoring of site operationsAddress client inquiries and concerns ensuring timely and quality issue resolution and service deliveryFollow up with clients to ensure customer satisfactionRespond to all facility inquiries and complaints, assess problems and take the necessary corrective actionRemain knowledgeable regarding all operational aspects of building systemsCoordinate with outside contractors for the service and repairs of equipmentFollow protocol for effective building-specific maintenance and safety proceduresMaintain on-going communication with contractors, client, and teamAssist with site inspection within the assigned building portfolioCreate work orders and assign work orders to the engineering staff, subcontractors, and vendorsReport on open and closed work orders and check the status of open work orders with the assigned partyRequest, review, and submit work orders, bids, and proposals from vendorsVerify final invoice pricing and process payments in a timely mannerAssist in the monitoring and assessment of vendor performanceTrain vendors on work order and billing proceduresManage complex work orders such as environmental issues and disaster recoveryManage service and performance of vendors and landlords for timely completion of jobsCreate and record appropriate written communication between all partiesSchedule and document maintenance and repairs on building equipmentCommunicate frequently with client, landlords, and vendors to resolve issues and provide project status updatesProvide process and procedures training and direction to new associatesCoordinate special events in support of clientAssist with measuring and reporting key performance indicators against service level agreementsProvide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product

KEY COMPETENCIES

Communication proficiency (oral & written), including presentation skills Customer focus & sense of urgency Ability to multi-task and perform duties under deadline pressure in a high-volume environment Team orientation – proficiency with collaborating across several different teams Detail oriented & thorough Financial knowledge

IMPORTANT EDUCATION

High school diploma or a General Equivalency Diploma (GED) required Associates or Bachelor’s degree in facilities management, building, business or other related field preferred

Important Experience

A minimum of 1-year of work experience in an administrative, accounting or tenant services capacity Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications Previous customer service experience Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred

Additional Eligibility Qualifications

Working knowledge of lease terms, the reconciliation process for Common Area Maintenance, insurance, and real estate taxes Proficient in understanding management agreements and contract language Working knowledge of computer software programs and base building systems Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint) Demonstrated ability to exercise good judgment Excellent interpersonal skills

WORK ENVIRONMENT

This position is telework-eligible for the right candidate. This position is not limited to occasional on-site administrative duties with advance notice.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the selected candidate is regularly required to

Perform work of a general office nature; typically includes extended periods of sitting and/or operation of a computer for up to 8 hours a day Speak clearly so others can understand you Read and understand information and ideas presented orally and in writing Communicate information and ideas in writing and orally so others will understand Operate a computer and other office productivity machinery

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $26.45 - $28.85

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.