Lead Director – Observability Governance 100% Remote. 10% travel.

This position is 100% remote in the USA. 10% travel will be expected.

Position Summary

The Lead Director of Observability Governance is responsible for leading strategic planning for the enterprise observability roadmap and establishing a governance body and related procedures to set and maintain observability standards to meet the needs of all CVS Health businesses. As a Lead Director of Observability Governance, you will collaborate with observability engineering and operations teams, service management, IT operations, and our business partners to establish observability standards, practices, and processes. The Lead Director of Observability Governance position is responsible to ensure cost-efficient use and management of observability platforms, track observability related spend across the enterprise, and work to rationalize spend and manage cost recovery efforts. This includes developing a cost-effective platform migration and consolidation strategy, and a strategy for managing cross-platform data aggregation, analytics, and insights, in partnership with the Lead Director of Observability Engineering. In addition, the Lead Director of Observability Governance will be responsible for enterprise capacity planning and performance engineering functions, partnering with application owners to model performance against forecasted demand and enable them to accurately size their infrastructure.

In This Role You Will

Standards and Governance: Develop and maintain a governance framework and associated practices to ensure effective oversight of Observability standards, practices, and platforms. Develop minimum enterprise monitoring standards for applications, cloud environments, logging levels, end-user monitoring and other key functional areas of observability.

Financial Management: Work closely with finance and procurement teams to manage budgets related to observability products and services. Ensure cost-effective utilization of licenses and consumption-based services, drive initiatives to optimize expenditures. Identify and assess potential risks associated with consumption-based service models, develop strategies to forecast and manage consumption to establish accurate budgets.

Observability Roadmap Strategy: Establish a strategy to accelerate the migration of observability services from legacy platforms for multiple business units, ensuring optimal cost recovery, parity of service, minimal service impact, and optimal resource utilization. Establish a strategy to aggregate cross-platform data onto a single platform and provide end-to-end enterprise analytics and insights and manage the resultant solution.

Project Management: Engage executives, department heads, and IT teams to plan, execute, and oversee observability projects. This includes maintaining documentation, creating reports, and analyzing data to provide insights.

Capacity Planning and Performance Engineering: Partner with application owners to model performance against forecasted demand and enable them to accurately size their infrastructure.

What You Are Known For

You are currently leading the observability governance function for a Fortune 100 company.As the observability governance program manager, you maintain the financials, licensing management, and forecasting of operations work.You are considered the SME in leading and owning the observability, capacity planning, and the operational data store for your entire business. This includes ownership of all KPI’s and scorecards.

Required QualificationsMinimum 8 years of IT industry experience with 5+ years of experience leading teams in the IT operations, DevOps, SRE, or observability space within a large enterprise (Fortune 100) environment.5 years of experience in observability concepts and solutions for component and application performance monitoring, real user monitoring, log management, incident management and triage, data analysis, and events management.Prior experience performing 1 year OR 1 migration or end-to-end implementation of a major observability platform; experience in associated change management, planning and execution (technology planning, training, process re-engineering, etc.) 3 years of prior experience developing enterprise KPI’s and scorecards to track value and contribution of observability or IT practices within the enterprise (examples would include Observability Coverage, Incidents Prevented, Users Trained, ROIC, etc.)3 years of experience developing enterprise observability standards including ITIL processes (Events, Incident, Major Incident, Problem, Change, Release and Operational Readiness), and developing and maintaining playbooks, runbooks, operating procedures and work instructions.3 years of prior working experience with best practice frameworks such as ITIL, COBIT, TOGAF, Well Architected Reviews or similar frameworks to address IT services maturity.3 years of experience with enterprise demand analysis, capacity planning, and performance engineering in traditional and cloud architectures (AWS, GCP, and Azure).3 years of experience with source control and software configuration management tools.

Preferred Qualifications

Knowledge of the healthcare industry regulatory landscape particularly in the context of data security and privacy.

Education

B.A. degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)

To Be Considered

If you’d like to be at the center of helping millions of people on their path to better health every day, please apply via LinkedIn by including your resume and complete the introductory prequalification questions. We will contact individuals whose profiles most closely match the requirements of this leadership role.

No agency assistance is required to assist us in filling this role.

Pay Range

The typical pay range for this role is: $100,000 – $231,500This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.