Customer Service Coordinator

Description

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

D.R. Horton, Inc. is currently looking for a Customer Service Coordinator. The right candidate's primary goal is to facilitate completion of all customer warranty requests while maintaining a high level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Customer Service Coordinator is responsible for proactively resolving customer issues after the closing of the home.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Receive and confirm receipt of homeowner requestsMakes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointmentsEvaluate homeowner repair issues to determine if they are warrantable itemsCommunicates effectively to homeowner if repair issue is deemed not warrantableProcess written or electronic work orders and/or verbal instructions from supervisor for homeowner repairsSchedule and manage subcontractors to make designated warranty repairsCertifies warranty work is completed within contractor obligationsFollow up with homeowners to ensure concerns are addressed in a timely and professional mannerConducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the companyAbility to work overtimeDevelops and maintains good rapport with subcontractors and homeownersExecute policies to ensure compliance with quality standards

Qualifications

Required Qualifications

High School Diploma or GED6 months to 1 year related experienceAbility to utilize DRH Warranty applications on a smart phone, tablet, or laptopAbility to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH Warranty applicationsProficiency with MS Office and emailAbility to sit for majority of 8-hour workday; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance, color vision and peripheral visionThe noise level is generally moderate but could be loud if performing duties in the field

Preferred Qualifications

Previous customer service experienceExcel in effective and positive communicationsWork effectively in high pressure situationsAbility to provide a systematic approach in carrying out assignments

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

Medical, Vision and Dental401(K)Employee Stock Purchase PlanFlex Spending AccountsLife InsuranceVacation, Sick, Personal Time and Company Holidays

Build YOUR future with D.R. Horton, America’s Builder.

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