HVAC Service Coordinator

Make your mark at the world's largest HVAC company

The Service Coordinator will perform customer service, service fulfillment coordination, and administrative functions that support the efficient operation of a service office.

What's in it for you:

Opportunity to work for a leading innovator in HVAC and make a difference in environmental initiatives to create a more sustainable world for allAbility to create better outcomes for our customers, so we all can breathe easierPotential to make an impact and shape your career with a company that is passionate about growth and developmentEndless opportunities to make an impact in a people-centered, growing companyCompetitive pay and benefits

What you will do

Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of Technicians for jobs (startups/repairs, warranty, maintenance).Answer telephones and greets customers and maintains professional and courteous customer contact.Enter all information and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes.Handle customer inquiries and route questions of technical nature to the appropriate resource. Track time and attendance for Technicians. Coordinate job startups and maintain communication with customer regarding scheduling for the startup and follow-up on jobs in progress/completed. Invoice and bill customers. Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received. Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job. Coordinate warranty administration process. Order parts and tracks shipments. Maintain OSHA logs.

Qualifications

Must have

High School Diploma or GED3-5 years of related experience in MEP service fieldWorking knowledge of Microsoft Office SuiteStrong written and verbal communication skillsStrong organization, problem-solving, and customer service skills

Nice to have

Bachelor's degree may be considered in lieu of work experienceExperience with Astea or any other service tracking software

About Us

Building a more sustainable planet. Creating comfortable, healthy spaces for people to connect, live and work. Perfecting the air we share.

Daikin Applied is not just an HVAC company. We're part of a global technology powerhouse that uses Heating, Ventilation and Air Conditioning (HVAC) to transform the world. We're innovators and leaders. Not only as a business, but as individuals.

We invest in our people, and our people invest in our customers and communities. This mutual commitment is the reason for our dynamic growth. So is an inclusive culture that encourages everyone to come to work as their whole selves and come together as a team that welcomes unique ideas, perspectives and backgrounds.

You see, we're not just innovating on the outside. We're innovating on the inside to unlock people's unlimited potential and bring out the diverse and groundbreaking ideas that will help us solve today's most pressing challenges.

That's why Daikin offers more than a job. Here's where you'll be heard, be valued, belong -- and be able to make your mark.

Equal Employment Opportunity

It is the policy of Daikin Applied to provide equal employment opportunity (EEO) to all persons regardless of race, creed, color, religion, gender, gender identification, sexual orientation, age, national origin, disability, protected veteran status, genetic information, marital status, membership or activity in a local commission, or any other characteristic protected by federal, state or local law.