Customer Service Representative
📋 Role Overview & Responsibilities
David French Music is seeking an experienced customer service professional to join our team in Westborough, MA. This is a full-time position focused on Customer Service and Administrative duties.
Family owned and operated, David French Music provides high quality musical instrument rentals and service to communities and school systems across New England. We support music in these communities with regular school visits, an in-house repair department, private lessons and sales of musical instruments and accessories at our location in Westborough, MA.
The Customer Service Administrative Assistant provides excellent customer service to parents and families during their child’s school music journey. Your primary focus will be assisting rental customers with a range of inquiries by phone and email. You will also support the office with administrative activities. Our job is to make interactions easy for our customers.
Your primary responsibilities will include (but are not limited to) the following:
Able to communicate in a clear, courteous and responsive manner by providing the highest level of quality customer service to our customers Respond to client inquiries regarding their account status, billing queries, orders and deliveries/returnsComplete office tasks including invoicing, A/R, reporting, mail and general administrative tasksAssist with contract management processes including data entry, maintenance and review of contractsAble to follow established company processes and procedures
RequirementsHigh School Diploma Strong proficiency with computers and applications, including Microsoft Excel and Google Suite Must be organized with strong multi-tasking abilitiesBe a pro-active and precise communicator with our internal departments as you will be required to interact with our sales reps, the repair shop, to our purchasing and fulfillment technicians, to fulfill the customers needs.Able to work efficiently and accurately in a busy office environment while executing solid judgment and decision making skillsBilingual speaking is a plus! (Spanish/Portuguese)Musical experience is not required, but you must be willing to learn basic musical instrument knowledge
Benefits / HoursDavid French Music has quality benefits and a welcoming, positive company culture.Full-Time: 40 Hours per week, Monday - Thursday, 10 - 6PM, Fridays 9 - 5PM.
Please send resumes to HR@DavidFrenchMusic.com
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This position is located in Westborough, MA with potential relocation and sponsorship assistance depending on candidate qualifications.
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