General Manager

Position Summary

To work in accordance with established policies and procedures while managing the day to day operations of the community. The General Manager is responsible for overseeing and enhancing the value of the property, developing and motivating the staff, maintaining positive resident relations and performing marketing as required.

Responsibilities include the following. Other duties may be assigned.

Directly supervises leasing and service staff and monitors daily leasing activityResponsible for scheduling, hiring, counseling, training, and other personnel related activities directly related to on-site staffEvaluate and review the performance of leasing personnel and report to supervisors with concerns, compliments and/or areas requiring improvementMaintains the physical condition of property by seeing that appropriate maintenance is routinely performed on the propertySends appropriate correspondence to residents for lease termination, violation of lease terms, lease renewals, lease extensions, etc.Assist in the creation of marketing strategies Help create up beat/positive atmosphereSubmit monthly objectives such as marketing and outreach, miscellaneous functions, event planning, outreach results, and training strategy and results, etc. Submit monthly personnel schedules, in advance, to regional staff Responsible for showing (leasing) the model and vacant apartment homes to potential residents as needed. In addition, this includes recording accurate marketing and demographic information from residents calling and visiting the Leasing Center on Guest Cards and in the computer. Additionally, responsible for monitoring the follow-up response activity with potential residentsPerforms inspections of “make-ready” apartment homes to ensure company quality standards are met or exceeded in a timely fashionResponsible for ensuring all paperwork necessary to qualify applicants who are interested in leasing an apartment home is complete, accurate and processed timelyResponsible for ensuring accuracy and consistency of move-in inspections and all related paperwork, including providing notary services as neededResponsible for monitoring, reviewing, documenting and recapping all resident service requests, lease renewal, delinquency and any other miscellaneous requests, using the “warm call” program.Responsible for performing and reviewing move-out inspections and all paperwork necessary upon a resident’s move-outMaintains and transmits payroll records timely and accuratelyPerform written evaluations of all property employee and provide recommendations for compensation adjustments and/or promotionsResponsible for learning the entire community layout including all floorplan styles and amenitiesMaintains a thorough understanding of competitive market by conducting monthly competitive surveys and periodic visits to competitive propertiesResponsible for exploring and documenting information regarding the property’s market area, the competition, area amenities, and area service on a monthly basisUpdate Regional Manager weekly on status of miscellaneous functions, i.e., event planning, outreach results, training plans and results, etc.Responsible for handling and resolving resident and vendor issuesConducts weekly and quarterly property inspections and submits a detailed report of condition of property to the Regional Property Manager. Coordinates with the maintenance service team on both preventative and ongoing maintenanceResponsible for completing weekly, monthly and quarterly reports to owners and the corporate office Keeps accurate records of income and expenditures to ensure keeping within budget to achieve maximum NOIApproves and codes appropriate invoices using proper general ledger categoriesKeeps accurate records of apartment maintenance and inventoryMaintains accurate resident filesResponsible for evaluating the services of contractors at the communityResponsible for preparation and presentation of delinquent rent accounts in county Rent CourtMonitors pool activity and gatehouse securityResponsible for completing other miscellaneous projects assigned by the Regional Property Manager Flexibility in work schedule as determined by regional management may be required periodically to insure adequate staffing in leasing office Achieve a score of 85% or higher on all shopping reports.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. It is important to be able to handle multiple tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strong commitment to company goals and valuesExcellent communication skills, both verbal and writtenCustomer-centeredFriendly and positive attitude Ability to maintain confidentiality Dependable, organized team playerAbility to direct, coach and motivate othersMust have valid driver’s license and dependable vehicleThorough knowledge of Fair Housing LawsMust be able to analyze monthly Income Statement to prepare variance reportsSales: Must be able to effectively persuade individuals to choose a productCreativity: Must be able to generate new ideas in a competitive market placeCommunications: Must be able to clearly convey thoughts and ideas written and orally to “owners” and deal effectively with residentsOrganization: Must be able to coordinate activities and time schedules for leasing staff: front desk and maintenanceFlexibility: Must be able to manage changes and work demandsDependability: Must be a reliable team player who can take initiativeProfessionalism: Must be able to consistently maintain a professional demeanorDecision-Maker: Must be able to resolve resident and associate issues independentlyMathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages. Ability to apply concepts of basic algebra and geometry.Reasoning Ability: To solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.Language Skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, employee is regularly required to use hands to finger, handle or feel, reach with hands and arms, and talk or hear. Employee frequently is required to stand, walk, and taste or smell. Employee is occasionally required to sit, climb or balance, and stoop, kneel, crouch or crawl.Employee must occasionally lift and/or move up to 10 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Employee is regularly exposed to outside weather conditions.Employee is occasionally exposed to moving mechanical parts.Noise level in the work environment is usually moderate.Individual in this position must be creative, organized, flexible, dependable and professional.

Education/Training/Experience

High School Diploma, plus specialized training or a two year degreeTwo years managing a property with 200 apartments or more or three years as an Assistant Manager at a property with 200 apartments or more Must have experience with property management software, Microsoft EXCEL and WORD

Supervision Responsibility

General supervision is given to employee. Responsible for hiring, disciplining and terminating employees as well as scheduling office personnel.