Residential Leasing Specialist

Position Summary

Primary function is to successfully lease apartments by employing excellent customer service, phone, qualifying, marketing, closing and follow-up skills. Assists in general administration and all related functions for the property that produces maximum occupancy and retention of residents.Responsible for conducting rental inquiries. Acts as a liaison between leasing, management and maintenance departments by coordinating resident requested service. Answers phone, greets visitors and channels inquiries to appropriate staff members.Must have working knowledge of accounting, leasing, maintenance, computers, marketing and resident retention policies and procedures. This position reports to the Property Managers as well as Regional Management.

Responsibilities include the following. Other duties may be assigned.

Assists the Property Manager in renting apartments to ensure maximum occupancy levels at established rates.Marketing and networking with businesses to develop relationships and a preferred employer network for housing. Assisting the Property Manager with all phases of paperwork and reporting procedures as assigned. Reporting any resident complaints, unusual occurrences or incidents to the Property Manager.Being thoroughly knowledgeable of the local area and communities we serve and what it has to offer to our prospective residents. Aid in monitoring and mentoring staff for the successful operation of the community. Responsible for special projects as assigned by Regional Management.Answers phone, greets visitors with a smile, schedules appointments, and directs inquiries to appropriate staff memberIntroduce yourself and other team members in the immediate areaCompletes survey/welcome card for each prospectConducts rental inquiries and tours of propertyFollows up with prospect: thank you cards, phone calls, and any other requested or needed informationEnters application and lease into computer system and verify accuracyFollows up with residents regarding quality and promptness of service with either a phone call or written questionnaire. Relays feedback to Property ManagerReceives service request from residents and records in appropriate methodResponds to internet inquiries promptlyPrepare and maintain resident filesRecords traffic and rental activity promptly and accuratelyParticipates in resident activities, open houses and other events to promote communityMakes coffee, bakes cookies, and other refreshments for residents and prospectsPuts balloons, promotional signs, etc. on propertyCompletes and updates move-in, move-out and rental packetsPerforms general administrative duties such as logging rent, filing, typing, mailing, ordering supplies, and resident termination callsPerforms monthly market surveys and shops competitionFollows Fair Housing regulationsRequired to work weekendsCompletes all necessary paperwork efficiently and timely to process applicationProcess applications within 48 hours, obtain property manager approval, and notify applicants of resultsPrepare lease packagesComplete move in package, test keys and inspect apartments prior to move inConduct new resident orientationParticipate in revenue collectionsImplement and participate in social functions and resident appreciation daysParticipate in community outreach activitiesPerforms all other duties as requested by the Property Manager and Regional ManagementFlexibility in work schedule as determined by regional management may be required periodically to insure adequate staffing in leasing office

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. It is important to be able to handle multiple tasks.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Positive, “can-do” attitude, professionalism and high level of enthusiasmCustomer-centeredStrong demonstration and closing skillsThorough organizational and administrative abilitiesExcellent communication skills, verbal and writtenDependable, team player, organizedMust have valid driver’s license and dependable vehicle. Must maintain under 5 points on driving recordNeeds to know how to operate office equipment such as fax machine, copier, printerGeneral knowledge of personal computerScore minimum of 90% on “secret shop”Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals and percentagesReasoning Ability: To apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, employee is regularly required to talk or hear.Employee frequently is required to use hands to finger, handle or feel.Employee is occasionally required to stand, walk, sit and reach with hands and arms.Employee has to be able to comfortably climb flights of stairs, as some buildings do not have elevators.Employee must occasionally lift and/or move up to 10 pounds.Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.Employee is regularly exposed to outside weather conditions.Noise level in the work environment is usually moderate.