Customer Care/Warranty Service Manager

Job Description

David Weekley Homes is seeking a Warranty Service Manager to join our Minneapolis-St. Paul team. This position requires someone who is a self-starter able to work independently as well as work closely with customers, builders, and sub-contractors in a fast-paced environment while achieving high levels of customer satisfaction.

Warranty Service Managers (WSM's) resolve warranty calls made by David Weekley Homes homeowners by visiting the home to inspect the issue, determining if it's eligible under warranty and working with customers and subcontractors to resolve the issue quickly. WSM's are responsible for warranty resolution in communities to which they are assigned and work primarily from their vehicle and in or around customers' homes.

Job Responsibilities

Coordinate and schedule homeowner repairs with contractors and customersFollow up, inspect and ensure completion of all repairsHold subcontractors accountable for resultsInstruct customers on how to maintain their homes, as well as communicate what items are not warrantableManage your budgetPerforming minor repairsHandle multiple tasks, as well as projects within designated timeframesThe ability to say "no" and overcome objections in a professional mannerResponsible for achieving high levels of customer satisfaction

Job Requirements

A positive attitude and good social/interpersonal skills are essentialMust be able to deal with and remain calm in confrontational situations and deal with negativityPrevious experience in the home building industry and/or some home repair experience is helpfulPrevious experience in a customer service environmentDemonstrate exceptional listening and communications skills Follow up and follow through consistently to deliver outstanding serviceHave excellent time management, organizational and scheduling skills

Benefits

Come and join our winning team recognized by Fortune Magazine as “One of the Top 100 Companies to Work For” 17 times. David Weekley Homes builds in 19 markets from coast to coast and is the largest privately-held builder in America. We offer an excellent benefits package that includes:

Health Insurance - Medical, Dental and Vision401k and discretionary 8% matchProfit SharingEmployee Stock Ownership PlanVacation, Holidays & PTONew Home Discount for Team Member & FamilyCommunity OutreachAnd More!

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Note: No telephone calls please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates will be contacted in the event that there is a potential match. Thank you.