Project Delivery Analyst - Epic Training Coordinator

Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment. As an experienced Epic Credentialed professional, you will have the ability to share new ideas and collaborate on projects without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, client service delivery. Our Epic Credentialed Trainer will be a primary member of the Epic support team. This role is remote role. PDM Epic Training Coordinator Practitioners are assigned to a home-based client location and may commute to onsite customer locations within the health system for meetings as needed. This unique opportunity provides you with a full career path within the firm.

Work you'll do/Responsibilities:

Working on some unique projects in our sector, you'll have the opportunity to improve the way health systems provide patient care through the support your specific knowledge and expertise in the areas of Epic training delivery coordination and communications required to support supporting our customer locations and our Deloitte Epic Training team. Responsibilities include but are not limited to the tasks outlined below.Works closely and communicates daily with sites to perform training coordination assignmentsWorks closely with client customer locations to provide training coordination for Epic training assignment to support effective classroom teaching environmentsPerforms Learning Management System tasks e.g., creating LMS user accounts, end user registration confirmation emails, classroom reservations, provide support onsite as available to support CTs, and creates ticket end user security access requests post completion of classDemonstrate excellent customer service skills and the ability to work with all levels of the organization.Engages with MHS customer location stakeholders to troubleshoot and resolve Epic Training support issues in a timely and professional manner as assigned.Actively participate in team meetings to discuss team and project related activities, work tasks, and issues.Provide verbal and written inputs to the Training Manager and project leadership, as required.Coordinate with the offshore and onshore Training coordination team for continuity of training support.

The Team

Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients. We advise, design, implement, and deploy innovative and technology enabled solutions focused on "heart of the business" issues in specific sectors including Health Care & Life Sciences, Digital Banking & Payments, Investment & Wealth Management, Insurance, Telecom, Media and Energy & Resources.

Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry-and apply them with a process and mindset that tailors transformational change to their specific organization.

Qualifications

Required

Bachelor's degree, preferably in Healthcare, Computer Science, or equivalent work experience.2+ years of providing Epic Training coordination support to include virtual, onsite classroom and eLearning in a healthcare setting.Must have current and strong experience working with a Learning Management SystemExperience with Epic application training in an EHR enterprise implementation environment or in an EHR installationKnowledge and experience working with Microsoft Office toolsExperienced in ITIL service methodology, ServiceNow or other ticket systems.Effective verbal and written communication skillsSelf Motivated, highly organized and detail oriented skills are requiredSuperior communication and customer service abilities while working in a fast-paced environmentTeam player with the willingness/ability to work in a collaborative environmentMust be able to operate independently or with minimum supervisionInformation for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

Preferred

2+ years of experience in healthcare operations, clinical environment, or healthcare IT settingExperience working independently in remote work environments

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $68000 to $85000