Collections Manager

Position: Collections Manager

Location: North Dallas

Salary: $60K-$70K

Role Overview: As the Collections Manager, you will collaborate with another Collections Manager to oversee the collections team, ensuring the efficient resolution of outstanding payment issues. Reporting directly to the Executive Vice President & President/CEO, you will play a pivotal role in maintaining high standards of service excellence and compliance.

Responsibilities:and mentor the collections team, ensuring adherence to servicing policies and procedures.workflow processes to optimize productivity and performance metrics.escalated calls and initiate outbound communications when necessary.a positive work environment conducive to productivity and high performance.performance improvement plans as required and identify process enhancements.with customers to resolve outstanding issues and offer alternative payment solutions.compliance with company policies, procedures, and regulatory requirements, including the Fair Debt Collection Practice Act.negotiations with borrowers to establish viable payment arrangements.accounts under modification agreements to ensure compliance.accurate documentation of collection activities and account information.day-to-day collector activities, driving revenue generation results.regular meetings with the collections team to review accounts and performance.coaching and development opportunities to enhance team performance.recruitment processes and recommend suitable candidates for hire.call quality and response times, addressing any issues promptly.weekly meetings with the collections team to solicit feedback and address concerns.

Requirements:of 5 years of experience in collections, with a focus on legal, bankruptcy, and recovery.in reporting and data analysis.proficiency is highly advantageous.ability to thrive in a small office environment.negotiation and communication skills.with basic tech proficiency.track record of meeting and exceeding performance targets.to navigate complex customer interactions with empathy and professionalism.at fostering a collaborative and supportive team culture.