Field Services Engineer
📋 Role Overview & Responsibilities
What you'll do:Diagnose and repair Fanuc equipment at customer sites on a moment’s notice and remain on-site for the duration of time required to perform the troubleshooting and repair. Assignments may involve long hours, night, weekend and holiday work.Work with customers to solve problems collaboratively, including union personnel and other Fanuc employees.Upon the completion of the call maintain impeccable documentation
More stuff:Must be meticulous with Field Service Report describing the problem, the corrective action and detailing the labor, material and travel expense costs is provided to the customer and then returned to HQ for processing.Daily reporting to the Service Supervisor & Dispatch to update status & availabilityMaintenance of a service tool kit and documentation to facilitate rapid customer responseCoordinate responsibilities, activities, and schedule with Service Supervisor to ensure customer satisfaction, proper billing, and support collections activitiesCommunicate frequently with Fanuc and customer personnelReturn of parts shipped for the service call but not purchased by the customer or defective parts replaced under warrantyMaintenance of a home office for coordinating activities in between service calls
What you bring:Ability to discuss, diagnosis & repair robot operational and process problems as reported by the customer or HotlineExpert in reading and interpreting electrical, mechanical, and pneumatic prints and related technical documentation.Ability to read and interpret PLC ladder logicMinimum previous experience with Fanuc robots, controllers and peripheral equipment onRJ3iB, R30iA, and R30iB control platformsWell-developed technical writing and communication skillsAble to work at customer sites with little direct supervisionBachelor’s Degree in an Applied Science or equivalent technical education preferredFive years Robotics Integration/Installation/Service ExperienceMechanical/Electrical/Pneumatic Troubleshooting, Teardown, and Repair ExperienceSignificant Travel Experience
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This position is located in Hoffman Estates, IL with potential relocation and sponsorship assistance depending on candidate qualifications.
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