Help Desk Technician
📋 Role Overview & Responsibilities
6-month Help Desk Contract
Hybrid in Golden, CO, Mon – Thurs in office, Fridays remote
Candidates must already be local | Open US Citizen or Permanent Residents
NOTE - We are NOT able to sponsor nor are we partnering with 3rd party agencies, thank you for understanding 😊
Our government agency client in Golden, CO is seeking a 6-month contract resource to assist on their IT Help Desk. DCS offers medical, dental, vision and ancillary accident insurance as well as paid sick time for our contractors!
Responsibilities – Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.
Qualifications – At least 1 year of helpdesk experience that should include ability to: Answer call center phones in a friendly, helpful and professional manner. Open a ticket for support and provide that support once trained. Create new and disable old network user accountsUpdate Microsoft exchange information Work tickets assigned in the queue and assist with assigning tickets to others in the team. Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned. Adept at asking questions to better support the user with process and procedures. Must be a team player.Must be able to take CJIS certification training/exam.
Again, we are NOT partnering with 3rd parties on this role and candidates need to be a US Citizen or Permanent Resident for this W2 contract opportunity, thank you😊
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This position is located in Golden, CO with potential relocation and sponsorship assistance depending on candidate qualifications.
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