Front Office Specialist

Job Advertisement: Front Office SpecialistLocation: Midtown Phoenix, AZPosition Type: Part-Time and Full-TimeSchedule: Wednesday through Friday, and every other Saturday: 9:45AM - 7:15PM with the option to flex time, and grow to full time.

Desert Clover Psychiatry is a purpose-driven business at the forefront of supporting mental health education and promoting diversity and inclusivity in mental health care. We are dedicated to advancing mental health literacy for the public. Our rapidly growing practice in midtown Phoenix seeks a dedicated Front Office Specialist to become a cornerstone of our client experience, offering a unique opportunity to make a significant impact within our community.

Responsibilities:Answer Phones: Professionally assist existing clients with appointment scheduling, direct provider questions, and coordinate client care.Client Greeting and Check-In: Welcome clients and facilitate check-in for both in-person and telehealth appointments.Invoice Management: Charge client invoices promptly and accurately.Scheduling: Actively manage and optimize the appointment schedule for new and existing clients.New Client Onboarding: Guide new clients through the paperwork process online, collect essential documents like IDs and insurance cards, and ensure a smooth introduction to our services.Office Maintenance: Perform light office maintenance tasks to maintain a welcoming and functional environment.Project Assistance: Collaborate on projects with the Chief Operating Officer and Chief Strategy Officer, contributing to the growth and development of our practice.

Qualifications:Experience with multi-line phone systems and professional phone demeanor.High levels of empathy and discretion, with the ability to provide empathetic communication and respect cultural diversity.Proficiency in computer use, specifically within the Apple ecosystem and Google Workspace.Familiarity with EHRs, preferably IntakeQ, and medical office procedures.Detail-oriented with excellent problem-solving skills and the ability to manage client inquiries and concerns effectively.A high school diploma is required; additional experience in sales or healthcare is a plus.Currently holds or has the ability to obtain HIPAA certification (which we will compensate for).Must be willing to submit to a criminal background check and participate in E-Verify.

We Value:Teamwork and Collaboration: Our work environment is collaborative and supportive, valuing each member's contributions toward achieving our mission.Confidentiality and Discretion: We prioritize our clients' privacy and expect all team members to maintain the highest standards of confidentiality.Professionalism: We seek individuals who demonstrate reliability, punctuality, and a positive presence, reflecting our commitment to quality care.Cultural Competency and Empathetic Communication: Understanding the importance of diversity and empathy in providing inclusive and respectful care is crucial.

Additional Information:We are prepared to conduct interviews immediately, looking for candidates ready to make an immediate impact.New team members will receive in-depth training and ongoing guidance, ensuring a smooth and welcoming transition.We maintain a positive, motivating energy throughout our non-smoking work environment.

Desert Clover Psychiatry offers an environment that values team contributions, supports professional growth, and prioritizes the well-being of both our clients and staff. If you are passionate about making a difference in the mental health community and possess the skills and qualities we're looking for, please send your resume. We are eager to welcome new talent to our team.