Golf Guest Services Attendant

Organization- Wild Dunes Resort

Summary

SUMMARY: The Golf Cart Attendant often provides the first point of contact for golf guests and is responsible for creating an excellent first impression. S/he is responsible for upkeep and cleanliness of the golf carts, as well as assisting guests with wiping down clubs, balls, etc. The Golf Cart Attendant will maintain the AAA Four Diamond standards.

The Golf Cart Attendant shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

Essential job FUNCTIONS

Greets and welcomes guests upon arrival Unload clubs, cleans and places in bag drop area or cart Wipe down clubs and loads them into their cars once guests are finished Clean carts when guest return Checks carts for damages, if damaged, reports immediately to Golf Shop Ensures all carts are accounted for and plugged in prior to leaving for the day Ensures grounds area is clean and prepared for the next day’s operations Keeps range and practice area clean of golf balls, baskets, trash, etc. Washes golf balls, supplies clean golf balls to ball machine. Cleans machine and surrounding areas Cleans and organizes rental clubs, reports any missing or damaged clubs immediately to Head Professional Keeps back room and cart area neat and clean Communicates tee sheet changes to player’s assistants Continually supplies carts to the staging area, ensuring all carts have a pencil and scorecard Contacts appropriate party, if necessary, when a guest problem is reported Provides general resort information for guests Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name & good eye contact with each guest Resolves guest problems and is empowered to act in absence of manager Maintains an up to date working knowledge of all resort amenities as well as any special events Interacts with resort staff in a professional manner, assisting other departments with necessary information Up sells other resort services and amenities to guests Always maintains a professional demeanor and attitude Communicates all pertinent information to the Golf team Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor. Acts with responsibility towards all company property, supplies and equipment. Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards. Remains alert, courteous and helpful to the guests and colleagues at all times

Colleague is held accountable for all duties of this job and other duties as assigned.

Qualifications

EXPERIENCE & EDUCATION

High school education required Prior hospitality experience preferred At least one year customer service experience preferred Knowledge of the game of golf preferred

JOB REQUIRMENTS

Must be authorized to work in The United States Must be able to read, write and speak English Must be able to work well under pressure Must be able to accurately follow instructions, both verbally and written Must be highly detailed orientated Must be able to work in a fast paced environment Must have excellent listening skills Must possesses excellent communication skills Must be professional in appearance and demeanor Must always ensure a teamwork environment Ability to work a flexible schedule that may include evenings, weekends and holidays Must have the ability to deal effectively and interact well with the guests and Colleagues Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner Must have a passion for creating an exceptional experience for all guests

COLLEAGUES WHO ARE HIRED AT WILD DUNES RESORT WILL BE VERIFIED THROUGH THE FEDERAL E-VERIFY SYSTEM.