Events Management Associate

Events Management Associate - Investment Banking

DESCRIPTIONAs an Event Management Associate, you will be responsible for managing internal meetings; acting as the single point of contact for the client, engaging event partners as needed and supervising staff to exceed client expectations. The ideal candidate will have excellent client interaction, problem solving and decision-making skills, work well under pressure and be highly organized. This is an onsite five day a week front desk position. RESPONSIBILITIESCoordinate meetings and events within designated center.Work with internal partners in catering, audio visual and facilities to meet the clients’ expectations.Meet and greet each client daily, provide personalized high touch customer serviceAdhere to standards of operations established for Conference CenterHandle day to day challenges clients present while driving towards a solutionEnsure maximum utilization of space to achieve yearly utilization goalsParticipate in daily operations meeting as well as weekly reviewExecute preconference call/meeting, and post conference call/meeting when applicableManage space issues, escalate unresolved issues to lead planner, managerCover reception desk essential functions; answering telephone calls, returning emails promptlyStrong communicator that is able to manage correspondence between planning team and reservation holders throughout the booking process while providing an outstanding customer service experience.

QUALIFICATIONS5+ years of experience in 5-star hotels, Event Planning/Management and Food & Beverage with high touch customer service OR Corporate “Conference Services” planning/management backgroundSolid Microsoft Office skills (knowledge of EMS booking system)Effectively manage guest experience and expectations through a high level of tact and diplomacyHighly organized with the ability to multi-task and apply judgment to priorityWorking knowledge of audio visual systemsFlexibility to deal with a fast-paced, diverse environmentMust be willing to work flexible shifts covering conference center hours and locations

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.